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Assistant Manager, Group Hospitality Services Job Opening In Singapore, Singapore – Now Hiring National University Polyclinics


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Assistant Manager, Group Hospitality Services
Job ID: 8621
Job Function: Administration
The incumbent will support his/ her Reporting Officer in the management of vendors to fulfil service contract obligations.

She will also assist with all related planning, coordination, staffing and administration of daily operations.


He/ She is accountable to the Institution Lead, Group Hospitality for proper contract management and operationalisation at the institutional level.


He/ She will deputise the Reporting Officer and cover the duties in his/her absence.


Responsibilities
Ensure contract management and administration are fully compliant with contract terms and conditions, as well as NUHS Contract Management Policy and Audit Compliance
Analyse all requirements and provisions in contracts, including terms and conditions to work with vendor on implementation and compliance
Conduct workforce qualifications/ competency assessment before allowing deployed staff to work in certain critical areas in hospital
Ensure all services rendered by the vendors meet the service standards set in the KPIs and users’ expectation
Ensure vendor performance reports are validated using source data
Conduct at least 20% sampling check on the accuracy of contract KPIs that are compiled manually at institutions monthly
Ensure contract checklists are completed when verifying the contract and vendor performance monthly
Escalate issues to Institution Lead, Group Hospitality if necessary
Oversee daily operations, user department requests and troubleshoot issues with vendor (if any)
Raise PRs/ POs for the procurement of institution specific purchases in accordance with NUHS Procurement Policy
Ensure vendor is compliant with Workplace Safety regulations
Ensure institution BCP is in place with drills being planned and validated annually
Manage in-house inventory (e.g. linen) (if applicable)
Ensure fixed assets are tracked and maintained according to maintenance plan (e.g. patient trolleys, wheelchairs, food trolleys)
Ensure that contracts are executed accordingly, all KPIs are verified, with contract checklists completed and supporting documents appended, before submitting payment to Institution Lead for approval
Work with Institution lead to claim LDs for non-performance
Maintain good documentation (e.g. records of all contracts, records, reports, documentation, minutes of meetings with vendors)
Assist Institution Lead to collate required expenses during the annual budgeting exercise
Ensure budget is utilized according to planned activities
Coordinate with Finance to ensure correct billing according to contractual obligations
Lead or participate in assigned projects and tasks assigned by Institution Lead, Group Hospitality
Requirements
At least 3 years of related experience
Good team player
Strong interpersonal skills
Good writing and communication skills
Analytical, meticulous and high level of initiative
#J-18808-Ljbffr

Required Skill Profession

Other General


  • Job Details

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at National University Polyclinics adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

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National University Polyclinics interview tips for Assistant Manager, Group Hospitality Services

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