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Assistant Manager, Guest Experience Job Opening In 離島區 – Now Hiring Resorts World at Sentosa Pte Ltd


Job description

The Assistant Manager in Guest Experience & Ticketing supports the overall operations of the department by assisting in planning, budgeting, and service delivery.

This role ensures compliance with ticketing policies, monitors operational performance metrics, and contributes to service improvements through data insights and frontline feedback.

The Assistant Manager also plays a key role in coordinating staffing needs, working closely with Area Managers and HR, and liaising with vendors and internal teams to maintain and enhance guest service facilities and systems.

Responsibilities:

  • Support the Manager in overseeing daily operations of the Guest Experience & Ticketing department, including planning and budgeting, ensuring smooth and efficient service delivery.

  • Assist in the implementation and compliance of ticketing regulations, policies, and procedures, and provide recommendations for improvement based on frontline insights.

  • Monitor and report on key operational metrics, including guest feedback, service levels, and financial transactions, to support departmental planning and decision-making.

  • Coordinate staffing schedules and deployment needs, and work closely with Area Managers and HR to ensure optimal manpower coverage and team performance.

  • Collaborate with vendors and internal stakeholders to support the maintenance and enhancement of guest service facilities, systems, and amenities.

Requirements:

  • Diploma/Degree in a relevant discipline.

  • At least 4 years of experience in related operational management, preferably in general business and theme park operations.

  • Knowledge of administration and management methods, and familiarity with theme park regulatory requirements and strategies.

  • Experience in management of standard policies and procedures within a major function and interface with work processes in other divisions.

  • Excellent leadership and team management with the ability to lead by example and manage team members with effective communication and interpersonal skills.

  • Strong operational and administrative management skills, with the ability to manage staffing levels and training, and resolve issues.

  • Strong analytical and problem-solving abilities.

  • Possess knowledge of industry standards and regulatory compliance.

  • Ability to work under pressure and adapt to changing situations in a fast-paced environment.

  • Knowledge of ticketing systems and operations.

  • Able to perform shift work, and willing to work during evenings, weekends and public holidays.

  • Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Assistant Manager Potential: Insight & Career Growth Guide


Real-time Assistant Manager Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Assistant Manager in 離島區, Singapore, highlighting market share and opportunities for professionals in Assistant Manager roles.

57037 Jobs in Singapore
57037
9 Jobs in 離島區
9
Download Assistant Manager Jobs Trends in 離島區 and Singapore

Are You Looking for Assistant Manager, Guest Experience Job?

Great news! is currently hiring and seeking a Assistant Manager, Guest Experience to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Resorts World at Sentosa Pte Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Assistant Manager, Guest Experience Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in 離島區. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Assistant Manager, Guest Experience?

Key qualifications for Assistant Manager, Guest Experience typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Assistant Manager, Guest Experience Job Success

Resorts World at Sentosa Pte Ltd interview tips for Assistant Manager, Guest Experience

Here are some tips to help you prepare for and ace your Assistant Manager, Guest Experience job interview:

Before the Interview:

Research: Learn about the Resorts World at Sentosa Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Assistant Manager, Guest Experience interview at Resorts World at Sentosa Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Resorts World at Sentosa Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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