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Urgent! Assistant Manager, Guest Experience & Ticketing Job Opening In Singapore, Singapore – Now Hiring Resorts World at Sentosa Pte Ltd
The Assistant Manager in Guest Experience & Ticketing supports the overall operations of the department by assisting in planning, budgeting, and service delivery.
This role ensures compliance with ticketing policies, monitors operational performance metrics, and contributes to service improvements through data insights and frontline feedback.
The Assistant Manager also plays a key role in coordinating staffing needs, working closely with Area Managers and HR, and liaising with vendors and internal teams to maintain and enhance guest service facilities and systems.
Responsibilities
Support the Manager in overseeing daily operations of the Guest Experience & Ticketing department, including planning and budgeting, ensuring smooth and efficient service delivery.
Assist in the implementation and compliance of ticketing regulations, policies, and procedures, and provide recommendations for improvement based on frontline insights.
Monitor and report on key operational metrics, including guest feedback, service levels, and financial transactions, to support departmental planning and decision-making.
Coordinate staffing schedules and deployment needs, and work closely with Area Managers and HR to ensure optimal manpower coverage and team performance.
Collaborate with vendors and internal stakeholders to support the maintenance and enhancement of guest service facilities, systems, and amenities.
Requirements
Diploma/Degree in a relevant discipline.
At least 4 years of experience in related operational management, preferably in general business and theme park operations.
Knowledge of administration and management methods, and familiarity with theme park regulatory requirements and strategies.
Experience in management of standard policies and procedures within a major function and interface with work processes in other divisions.
Excellent leadership and team management with the ability to lead by example and manage team members with effective communication and interpersonal skills.
Strong operational and administrative management skills, with the ability to manage staffing levels and training, and resolve issues.
Strong analytical and problem-solving abilities.
Possess knowledge of industry standards and regulatory compliance.
Ability to work under pressure and adapt to changing situations in a fast-paced environment.
Knowledge of ticketing systems and operations.
Able to perform shift work, and willing to work during evenings, weekends and public holidays.
Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.
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Unlock Your Assistant Manager Potential: Insight & Career Growth Guide
Real-time Assistant Manager Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Assistant Manager in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 62150 jobs in Singapore and 54216 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Assistant Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Resorts World at Sentosa Pte Ltd is currently hiring and seeking a Assistant Manager, Guest Experience & Ticketing to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Assistant Manager, Guest Experience & Ticketing Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Resorts World at Sentosa Pte Ltd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Assistant Manager, Guest Experience & Ticketing Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Assistant Manager, Guest Experience & Ticketing typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Assistant Manager, Guest Experience & Ticketing interview at Resorts World at Sentosa Pte Ltd, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Resorts World at Sentosa Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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