Urgent! Assistant Manager, Guest Service Job Opening In Singapore, Singapore – Now Hiring Ascott International Management Pte Ltd
Responsibilities
Manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
Review and implement the standard operating procedures (SOPs) and corporate standard and guidelines, ensuring that the department adheres to them
Ensure employees receive skills upgrading, organise on-the-job training for employees and evaluate their effectiveness
Evaluate employee performance and work with the Human Resource Team to provide staffing recommendations
Promote teamwork and quality service within the team and coordination with the other departments
Manage the expenses of the department and prepare the annual departmental operating budget and finance
Oversee inventory control of the department and ensure all employees have the proper supplies and equipment to carry out their job responsibilities
Attend to and anticipate guests' queries and needs, especially those of VIP guests', and perform the appropriate service recovery when necessary
Review and follow up on guests' feedback and satisfaction scores to improve quality and standards
Ensure smooth check-in and check-out for guests
Coordinating with the Housekeeping team to ensure that arrival apartments are ready before the check-in time
Verifying the accuracy of all guests' registration and check-out documents.
Assist to develop pricing strategies and manage apartment allocations to maximize revenue and occupancy
Review activities and brainstorm strategies to improve residents' experiences
Report any damage and maintenance defects to the Engineering Department
Manage cash handling responsibilities, perform daily audit checks of all cashier closings, cash floats, guest registration forms, guest ledger balances, accounts receivable and aged debtors reports for corporate accounts
Work with the Finance Department to monitor and follow up on receivables and processing of payables
Perform and approve for cash and credit card refunds and ensure documents are checked and submitted to Finance
Ensure that all payments are collected by the team upon check-in, and that all guest refunds through credit cards are submitted to Finance
Account for all credit card settlements and ensure they tally with actual postings and amounts needed to be charged
Coordinate with Reservations and Sales Team on corporate clients and group bookings
Assume other responsibilities as designated by the Acting Front Office Manager
Job Requirements
You have:
At least 3 years of relevant work experience, preferably in the hospitality industry and in a Supervisory or Managerial role
Attained at least a Degree, Diploma or Higher NITEC in Hospitality, Hotel Management, or an equivalent qualification.
Service-oriented
Supervisory or Managerial skills
A Team Player
Passion for coaching and guiding.
Passion in learning a variety of tasks, including handling paperwork and managing a team
Willingness to perform shifts.
Benefits
✨ Smart • Intelligent • Private • Secure
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Unlock Your Assistant Manager Potential: Insight & Career Growth Guide
Real-time Assistant Manager Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Assistant Manager in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 57046 jobs in Singapore and 49026 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Assistant Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Ascott International Management Pte Ltd is currently hiring and seeking a Assistant Manager, Guest Service to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Assistant Manager, Guest Service Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Ascott International Management Pte Ltd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Assistant Manager, Guest Service Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Assistant Manager, Guest Service typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Assistant Manager, Guest Service interview at Ascott International Management Pte Ltd, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Ascott International Management Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.
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