Job Overview
Category
Other Management Occupations
Ready to Apply?
Take the Next Step in Your Career
Join CapitaLand and advance your career in Other Management Occupations
Apply for This Position
Click the button above to apply on our website
Job Description
Job Description
Responsibilities
You will:
Manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the groundReview and implement the standard operating procedures (SOPs) and corporate standard and guidelines, ensuring that the department adheres to themEnsure employees receive skills upgrading, organise on-the-job training for employees and evaluate their effectivenessEvaluate employee performance and work with the Human Resource Team to provide staffing recommendationsPromote teamwork and quality service within the team and coordination with the other departmentsManage the expenses of the department and prepare the annual departmental operating budget and financeOversee inventory control of the department and ensure all employees have the proper supplies and equipment to carry out their job responsibilitiesAttend to and anticipate guests’ queries and needs, especially those of VIP guests’, and perform the appropriate service recovery when necessaryReview and follow up on guests’ feedback and satisfaction scores to improve quality and standardsEnsure smooth check-in and check-out for guestsCoordinating with the Housekeeping team to ensure that arrival apartments are ready before the check-in timeVerifying the accuracy of all guests’ registration and check-out documents.Assist to develop pricing strategies and manage apartment allocations to maximize revenue and occupancyReview activities and brainstorm strategies to improve residents’ experiencesReport any damage and maintenance defects to the Engineering DepartmentManage cash handling responsibilities, perform daily audit checks of all cashier closings, cash floats, guest registration forms, guest ledger balances, accounts receivable and aged debtors reports for corporate accountsWork with the Finance Department to monitor and follow up on receivables and processing of payablesPerform and approve for cash and credit card refunds and ensure documents are checked and submitted to FinanceEnsure that all payments are collected by the team upon check-in, and that all guest refunds through credit cards are submitted to FinanceAccount for all credit card settlements and ensure they tally with actual postings and amounts needed to be chargedCoordinate with Reservations and Sales Team on corporate clients and group bookingsJob Requirements
You have:
At least 3 years of relevant work experience, preferably in the hospitality industry and in a Supervisory or Managerial roleAttained at least a Degree, Diploma or Higher NITEC in Hospitality, Hotel Management, or an equivalent qualification.Service-orientedSupervisory or Managerial skillsA Team PlayerPassion for coaching and guiding.Passion in learning a variety of tasks, including handling paperwork and managing a teamWillingness to perform shifts.Benefits
Flexible benefits with comprehensive medical coverage for self and familyTraining and development opportunitiesSubsidised rates at Ascott serviced residences-Strong advocate of staff volunteerismWellness programmes
Don't Miss This Opportunity!
CapitaLand is actively hiring for this Assistant Manager, Guest Service position
Apply Now