Assistant Manager, HR Group Shared Services(8605)

Role Summary

• We are looking for a driven and dependable Assistant Manager to lead and supervise a team of HR Payment (non-payroll) and Medical Benefits Claims Specialists within NUHS HR Group Shared Services (GSS).
  
  
• This is a key operational leadership role, reporting to the Team Manager, and will serve as the right hand in managing high-volume transactions, improving workflows, supporting team development, and driving system enhancements across the NUHS cluster.
  
  
• If you are someone who leads by example, thrives in structured yet dynamic environments, and takes pride in process excellence — we would love to hear from you.
  
  

Key Responsibilities

1. Team Operations & Service Delivery

2. Lead the day-to-day HR GSS operations, including employee medical benefits claims and HR-related payment transactions.
   
   

3. Ensure accurate and timely processing in compliance with policy, audit, and statutory requirements.
   
   
4. Monitor service delivery against SLAs across NUHS institutions.
   
   

5. Process & Systems Improvement

6. Identify process gaps, inefficiencies, and system pain points; recommend practical improvements.
   
   

7. Support or lead enhancement projects including automation (e.g., RPA) and HR system upgrades (myHR, SuccessFactors).
   
   

8. Team Support & People Development

9. Coach and guide team members to build operational strength, accountability, and collaboration.
   
   

10. Drive knowledge-sharing, SOP alignment, and continuous learning within the team.
    
    
11. Foster a positive, high-performance culture aligned with NUHS values.
    
    

Requirements

• Minimum 5 years of relevant HR operations experience, including at least 2 years in a supervisory or team lead role.
  
  
• Strong working knowledge of HR systems (e.g., SAP, SuccessFactors) and Microsoft Excel.
  
  Experience with RPA or workflow automation is a strong advantage.
  
  
• Ability to manage operations in a high-volume, deadline-driven environment.
  
  
• Excellent analytical skills and a structured approach to problem-solving.
  
  
• Strong interpersonal skills, with the ability to coach, motivate and influence others.
  
  
• Self-driven, dependable, and able to work independently while leading and supporting team goals.