Assistant Manager, HR Shared Services – Learning

Summary

• Government sector
• AWS + 2-3 months PB

Overview

Seeking an experienced HR professional to lead and oversee Learning & Development (L&D) operational administration within a shared services environment.

This role involves supervising a team to ensure timely and accurate execution of backend L&D processes, driving service excellence across multiple institutions.

You will work closely with internal stakeholders to streamline processes, uphold service standards, and implement improvements.

Key Responsibilities

• Supervise the L&D operations team to ensure accurate and timely processing of programme registrations, external learning, and sponsorship administration.
  
  
• Monitor team performance against SLAs and KPIs, with regular reviews and improvements.
  
  
• Liaise with internal and external stakeholders to ensure smooth end-to-end course administration.
  
  
• Build partnerships with Learning teams to enhance process delivery.
  
  
• Drive process improvements to increase operational efficiency and ensure compliance with policies and regulations.
  
  

Requirements

• Bachelor's degree in HR, Business Administration, or related field.
  
  
• At least 5 years of HR experience; L&D administration experience preferred.
  
  
• Strong communication and stakeholder management skills.
  
  
• Supervisory experience is advantageous.
  
  
• Proficient in MS Office; experience with SuccessFactors is an advantage.
  
  
• Self-driven, adaptable, meticulous, and able to prioritise tasks effectively.
  
  

Applicants who possess the relevant experience or interest are most welcome to apply.

Alternatively, you may send your application and resume in MS Words format to or

*We regret to inform that only shortlisted candidates would be notified.

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Jessica Grace Wong Hui Ying
Registration No.: R
EA License No: 06C2859 (MCI Career Services Pte Ltd)