Assistant Manager, Learning & Development (Ref 25905)

Responsibilities

• Oversee and supervise the L&D Operations team to ensure timely and accurate processing of backend support to L&D related matters such as supporting Cluster-wide common programmes registration, external learning and In Service Scholarship and Sponsorship administrations.
  
  
• Monitor team performance to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently met, with regular reviews and revisions as appropriate.
  
  
• Liaise with internal and external stakeholders to ensure end-to-end course administration is executed in accordance with established SLAs and operational standards.
  
  
• Build and foster partnerships with Centre of Excellence (CoE) Learning team and Institution Learning teams to enhance seamless end-to-end process delivery.
  
  
• Drive process improvements within the team to enhance efficiency and effectiveness whilst ensuring compliance with relevant local employment regulations and company policies.
  
  

Requirements

• Bachelor’s degree in HR, Business Administration or related field
• More than 5 years of HR experience.
  
  L&D administration experience preferred but not mandatory
• Strong interpersonal and communication skills to build strong relationships with stakeholders
• Supervisory experience is preferred.
  
  
• Proficient in MS Office (Word, Excel, Powerpoint) and knowledge with SuccessFactor will be an advantage.
  
  
• Licence no: 12C6060