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Assistant Manager, Merchant Engagement Job Opening In WorkFromHome – Now Hiring American Express


Job description

Join to apply for the Assistant Manager, Merchant Engagement role at American Express

With the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success.

Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day.

And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Responsibilities

  • Develop and execute a High Touch Marketing strategy to upkeep high Perception of Coverage and maintain Merchant acceptance in SG.

  • Manage the Face-to-Face (F2F) Servicing Team, provide guidance with On-The-Job (Merchant Value Proposition) training and optimize the F2F Team’s productivity through frequent reviews of visitation plans.

    Maintain ROI per visit.

  • Conduct end-to-end data analysis on completed visits, to identify trends and anomalies within the evolving payments landscape.

  • Manage and grow Business Volume for the SME portfolio.

  • Implement merchant engagement campaigns to drive activation and grow business volume and transactions in the SME segment, e.g. rolling out trigger-based treatments for targeted accounts.

  • Defend Amex acceptance through resolution of suppression, surcharge and cancellation threats.

  • Implement strategies and campaigns to improve Merchants' satisfaction and deliver on Net Promoter Score success metrics.

  • Cross-functional Collaboration: Work with internal stakeholders such as Client Management, Pricing, Marketing, Acquisition, Operations and POS teams, to ensure effective and timely case resolution.

  • Lead and organize employee-centric programs to positively engage Amex Employees through Merchant visits.

You Lead the Way.

We’ve Got Your Back.

Qualifications

  • At least 5 years working experience, preferably in financial institutions.

  • Proficient in MIS.

  • High analytical and strategic thinking abilities.

  • Competent project management skills and able to drive results.

  • Self-starter who is able to manage stakeholders across various levels and work effectively in a matrix environment.

  • Strong consultative and presentation skills.

  • Experience in Channel Management preferred.

  • Knowledgeable in conflict resolution and business negotiation.

  • Familiar with local payments landscape and SG geography.

Benefits

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Other

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

#J-18808-Ljbffr

Required Skill Profession

Management & Leadership


  • Job Details

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Unlock Your Assistant Manager Potential: Insight & Career Growth Guide


Real-time Assistant Manager Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Assistant Manager in WorkFromHome, Singapore, highlighting market share and opportunities for professionals in Assistant Manager roles.

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Are You Looking for Assistant Manager, Merchant Engagement Job?

Great news! is currently hiring and seeking a Assistant Manager, Merchant Engagement to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at American Express adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Assistant Manager, Merchant Engagement Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Assistant Manager, Merchant Engagement?

Key qualifications for Assistant Manager, Merchant Engagement typically include Management & Leadership and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Assistant Manager, Merchant Engagement?

To improve your chances of getting hired for Assistant Manager, Merchant Engagement, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Assistant Manager, Merchant Engagement Job Success

American Express interview tips for Assistant Manager, Merchant Engagement

Here are some tips to help you prepare for and ace your Assistant Manager, Merchant Engagement job interview:

Before the Interview:

Research: Learn about the American Express's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Assistant Manager, Merchant Engagement interview at American Express, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the American Express's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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