Assistant Manager, Operations

Roles & Responsibilities

Operations

• Ensure effective and efficient operations of the centre.
  
  
• Respond and coordinate in emergency situations
• General facilities record maintenance, ensure workplace & environmental safety to all
• Attends regular meetings with clinical staff
• Involve with quality improvement projects
• Client management – ensures high satisfaction level and quality service delivery to clients
• Transport – ensures proper maintenance record for vehicles
• Assist centre manager in planning for emergency response plan including fire safety management, pandemic plan and etc

Administration

• Familiar with clients' referral, registration and other administrative procedure
• Overall supervision on clients' billing, subvention claims, application procedures, etc
• Liaise with internal and external auditor in all audit matters
• Ensure accuracy in accounting entries.
  
  Provide monthly reconciliation reports to HQ Finance
• Perform sourcing, evaluation of quotations and seek approval for purchases
• Process other administrative process such as centre petty cash claims, clients' billing and refund procedures, etc.
  
  
• Maintains fixed asset records.
  
  

Transport Management

• Provide general support to the transport team on any administrative related matters
• Assist in supporting daily transport operations of SPD's vehicles and outsourced vendors
• Manage SPD vehicle fleet maintenance and liaising with the HQ team for scheduling for servicing.
  
  

Others

• Responds in an emergency situation.
  
  
• Other administrative duties as assigned

JOB HOLDER REQUIREMENT

• Tertiary education with at least 5-year working experience
• Proficient in Microsoft Office and Excel preferred
• Knowledge of ERP (Microsoft Dynamic 365 Business Central) and Microsoft Dynamic 365 CRM will be an advantage
• Proactive, meticulous, effective problem-solving skills, possess good communication and interpersonal skills and a good team player

Tell employers what skills you have
Fire Safety
CRM
Microsoft Office
Quality Improvement
Interpersonal Skills
ERP
Administration
Vehicles
Emergency Response
Scheduling
Sourcing
Audit
Service Delivery