General
Work as an individual/team to achieve corporate and business objectives
Prepare and process royalty checks and reconciliation
Assist in the running of the respective Graduation Ceremony
Maintain quality standards in relation to Edutrust Compliance
Student Management
Perform full spectrum of student services administration, including but not limited to
Organise and conduct orientation for new students
Prepare and disseminate confirmed start term, test/quiz/exam information to students
Resolve student’s queries and issues pertaining to their pathway and course administration
Handling and processing of student’s queries/requests (re-module, deferment, extension, exemption, programme switch, withdrawal, etc)
Monitor and track module enrolments of students in each term and follow‐up on deviations to standard study pathway
Use the Student Management System to perform and administer the enrolment of students for their study
Monitor attendance of students, administer warning letters, follow‐up on absenteeism and provide weekly/monthly reports
Prepare info for student pass renewal
Prepare class attendance registers (online)
Disseminate information to students via mass communications platforms
Monitor student payment of course fees and issuance of invoices
Follow up with student on absences for exams
Flagging and follow up of at risk students
Know and be able to cover students across portfolio
Programme Management
Assist in lecturer orientation where required.
Liaise with internal academics and/or university partners on administrative and operational matters related to the courses
Build and maintain good relationship with internal and external stakeholders
Know and be able to cover programme(s) across portfolio
Attend disciplinary board and take minutes
Financial Management
Checks, monitoring and follow up of department’s receivables
Supervise and mentoring of designated Executive / Senior Executive(s)
Requirements
Degree In any discipline.
5-7 years with a minimum of 1 year of supervisory role and have relevant working experience in education sector.
Meticulous and self-motivated with strong organisation skills
Possess good time management and administration skills
Able to work individually and as a team player with customer-oriented mindset and good communication skills
Able to work under pressure in fast-paced work environment
Proficient in Microsoft Office applications and comfortable in using 3rd party software
Must be able to work on rostered shift hours (If necessary).
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