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Assistant Manager, Quality Service Management, Operations Job Opening In چنگی – Now Hiring Changi Airport Group


Job description

Job description:

The Operations and Tenancy Management team is responsible for enhancing the competitiveness and operations of Changi Airport's airside retail, F&B and services businesses.

One of the key roles of the team includes driving Quality Service Management (QSM) for the retail, F&B and services outlets in Changi Airport.

This is an integral part of our efforts to make Changi Airport a leading duty-free shopping and dining destination with excellence in operations and service.

We are looking for highly motivated individuals to join us in the team.

You will work with our tenants and concession officers to drive customer service quality for their outlets in Changi Airport.

You will be in-charge of developing and implementing initiatives to empower our tenants and their frontline team to deliver the best experience for our customers.This includes managing a Customer Relationship Management system, feedback and service incentives management, as well as organizing QSM events.

You will also be required to monitor service performance which include tracking, analyzing and reporting the service performance results, insights and trends.

As you will be part of the Operations and Tenancy Management team in Airside Concessions Division, you may also be involved in other related initiatives, projects and events to support our tenants' operations and to enhance their competitiveness.

Requirements

  • Good degree in Business, Finance, Data Analytics, Tourism studies or related disciplines
  • Preferably at least 3 years of working experience in Customer Service, Human Resource, Business, project management or other related matters
  • Prior experience in managing customer service in a retail and/or tourism industry will be an advantage
  • Knowledge in managing enterprise systems such as Salesforce, SAP and Qualtrics is preferred
  • Familiarity in handling of contracts, budgets, and other related administrative matters
  • Proficient with Microsoft Office (e.g. Word, Excel, Access, PowerPoint, Outlook) and Power BI tools
  • A good team player that is customer-focused and results oriented with a strong eye for detail
  • Able to work independently and multi-task in a challenging environment, disciplined and able to work well within timelines and under pressure.

  • Good negotiation and stakeholders management skills with excellent written and verbal communications skills.

Required Skill Profession

Other General


  • Job Details

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Changi Airport Group adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Assistant Manager, Quality Service Management, Operations Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in چنگی. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Changi Airport Group interview tips for Assistant Manager, Quality Service Management, Operations

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Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Changi Airport Group's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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