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Urgent! Assistant Manager Job Opening In Redhill Industrial Estate – Now Hiring NAVA 1872 Pte Ltd (Known as The 1872 Clipper Tea Co.)



Job description

1.

Key Account Management

  • Introduce new B2B key accounts (corporates, hotels, restaurants, cafés, airlines).

  • Act as the primary point of contact for clients, ensuring consistent service, strong relationship building, and timely resolution of issues.

  • Conduct quarterly business reviews with key partners to identify growth opportunities and align on sales/marketing plans.

  • Monitor account performance (sales trends, margins, order cycles) and take corrective action when necessary.

2.

Business Development

  • Identify and prospect new B2B clients in target sectors (hospitality, corporate gifting, F&B groups, specialty retail).

  • Prepare proposals, pricing models, and presentations tailored to client needs (e.g., custom blends, private labels, exclusive products).

  • Negotiate contracts and terms to maximize both revenue and brand positioning.

3.

Sales Planning & Execution

  • Work with the Head of Business Development to set sales targets, forecast demand, and track performance against KPIs.
  • Prepare regular reports (monthly, quarterly) on account sales, pipeline, and market developments.

  • Support in preparing tenders, RFP submissions, and trade partnership agreements.

  • Ensure compliance with pricing strategy, discount policies, and credit control.

4.

Cross-Functional Collaboration

  • Liaise with supply chain & operations to ensure accurate forecasting, stock allocation, and timely deliveries to key accounts.

  • Partner with marketing for B2B campaigns, tasting events, and trade exhibitions.

  • Work with finance on invoicing, collections, and profitability analysis.

  • Provide feedback to product development on market trends, client requests, and competitor activity.

5.

Client Experience & Retention

  • Drive initiatives that strengthen loyalty (exclusive previews, custom solutions, training for client staff on tea knowledge).

  • Resolve service or product-related issues promptly to maintain client trust.

  • Maintain a client database with updated profiles, contacts, and interaction history.

6.

Market & Competitor Intelligence

  • Stay updated on market trends, competitor activities, and client shifts in preferences.

  • Recommend adjustments in sales strategy, product positioning, or partnerships based on insights.

  • Identify opportunities for upselling (premium teas, accessories, gifting) and cross-selling (events, workshops, retail tie-ups).

Requirements

  • Bachelor's degree in Business Administration, Marketing, Hospitality, or a related field.

  • Diploma holders with strong B2B sales experience may also be considered.

  • 4 – 6 years of B2B sales / business development / key account management experience, ideally in F&B, hospitality, corporate gifting, or lifestyle products.

  • Proven track record of acquiring new accounts and growing existing client relationships.

  • Experience in preparing proposals, tenders, and contracts.


Required Skill Profession

Other General



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