Job description
Assistant Manager / Senior Systems Engineer (IT Ops and Service Management)
Job Description / Responsibilities:
The successful candidate will be part of the IT Service Management team.
This is an individual contributor role.
Key Responsibilities include:
· Manage, develop, enhance and support company’s IT Service management platform.
Drive strategic development and enhance its usability and integration with other tools and process to maximise value.
· Drive IT Operational Service Delivery and management activities, e.g. Incident, Problem, Change, Patch, Configuration and Asset management processes.
This includes support of IT operational incidents after office hours.
· Support management and drive collaboration of day-to-day operational activities across various towers and stakeholders from datacentre facilities, network and platforms
· Manage and drive the IT Service Provider’s performance for IT Operations and ensure Service Level Agreements have been fulfilled and improvement plans to be established
· Serve as the Point of Contact for IT initiatives’ performance, services and changes.
· Facilitate system and service handover to the IT operations for any new applications and major enhancements
· Any relevant ad-hoc duties
Requirements
· Degree in IT related discipline & IT Infrastructure Library (ITIL) Certification
· Minimum 5 – 8 yrs of relevant experience in IT Infrastructure Operations and IT Service Management
· Experienced in project management for IT Infrastructure initiatives, scripting, system admin capabilities, service automation and related technologies.
· Knowledge of actual development and Hands-on administration on ServiceNow Platform.
Certification in ServiceNow ITSM CAS, CAD or CIS preferred
· Knowledge in scripting on Json, Python or Javascript on Monitoring / Orchestration platforms, Splunk, ServiceNow or APM tool will be an added advantage
· Working knowledge on network, IT DevOps technologies, Linux, Wintel, VMware and Cloud technologies (AWS / Azure)
· Knowledge and experience in DevOps and Agile
· Responsive to dynamic environment
· Effective & Excellent Skills in Communication (both written and spoken) as well as Vendor and People/Relationship Management
· User-Oriented with good appreciation of business operations
· Diligent and willing to work beyond office hours
· Independent, Self-motivated and result driven
Please send your cv to Career@U3Infotech.com
About the Company
U3 Infotech is a Technology Solutions, Managed Services, and Talent Management Solutions company with over 2 decades of experience in the APAC region since 2002.
Our clients include Fortune 100, MNCs, Leading Regional Organizations, Government organizations, and Start-ups.
We work with clients across Banking, Insurance, Bio-Science, Pharmaceutical, Healthcare, Engineering, Product, and Supply Chain domains.
We have been growing rapidly through value creation, solving complex problems, and addressing the opportunities of our clients’ businesses.
We differentiate ourselves through our deep commitment at all levels, entrepreneurial mindset, outcome-driven approach, and financial resources.
Required Skill Profession
Computer Occupations
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