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Urgent! Assistant Manager, Service Development & Delivery Job Opening In Singapore, Singapore – Now Hiring Singapore Post
Enhancing the overall customer experience for our service lines with the ultimate goal of increasing customer satisfaction and loyalty.
This person will be deeply involved in identifying gaps and being part of projects and initiatives to bring about improvements to our service offerings.
Responsibilities
Develop and update customer journey maps by gathering and organizing data across various touchpoints.
Analyze and synthesize customer feedback from surveys, support tickets, and internal departments to identify trends and pain points.
Prepare reports and presentations that summarize findings and propose potential solutions.
Collect and analyze data across touchpoints and new initiatives to analyze customer behavior and trends, identifying potential gaps to be addressed.
Assist in the creation and documentation of project charters for new features and enhancements.
Coordinate across cross-functional teams like Tech, Operations, and Sales to ensure project tasks are on track.
Testing of new enhancements and features to ensure operational readiness.
Support the manager in managing project timelines and tracking progress.
Assist in conducting and providing materials for training sessions on new features for internal teams.
Draft content for internal and external communications about service enhancements.
Assist in the execution of marketing campaigns by coordinating with the Marketing and Sales teams.
Support day-to-day product operations, including gathering information for pricing updates and tracking revenue data.
Requirements
Minimum of 2 years’ experience.
Analytical, critical thinker and problem-solving skills.
Good interpersonal and communication skills.
Team player, stakeholder management and self-motivated.
Knowledge of project management methodologies (Agile, Lean Six Scale would be a plus).
Seniority level
Entry level
Employment type
Full-time
Job function
Consulting, Information Technology, and Sales
Industries: Transportation, Logistics, Supply Chain and Storage
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Unlock Your Assistant Manager Potential: Insight & Career Growth Guide
Real-time Assistant Manager Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Assistant Manager in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 62150 jobs in Singapore and 54216 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Assistant Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Singapore Post is currently hiring and seeking a Assistant Manager, Service Development & Delivery to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singapore Post adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Assistant Manager, Service Development & Delivery Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Assistant Manager, Service Development & Delivery typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Assistant Manager, Service Development & Delivery interview at Singapore Post, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Singapore Post's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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