Job Responsibilities
- You will be responsible for the following:
- Manage a team of patient service associates, foster a positive and productive work environment, and ensure provision of quality service and compliance to hospital policies and procedures.
- Oversee the daily operations of the clinic, partner stakeholders to address process issues and efficiencies.
- Work closely with stakeholders such as ancillary staff, doctors, nurses, and allied health professionals to constantly identify areas of improvement, to enhance processes, and refine patient experience and satisfaction.
- Perform data collection, analysis and prepare reports and dashboard to track key performance indicators and other measures of success.
- Develop and implement business plans, to expand clinics suite of services and meet business targets.
- Responsible for annual budgeting and procurement.
Job Requirements
- Bachelors degree from a recognised institution
- At least 1 2 years of relevant experience
- Proven ability to lead employee engagement initiatives in a fast-paced and multidisciplinary environment.
- Working experience in healthcare domain, or in clinical setting, understanding basic clinical terms, medical standards and jargons would be advantageous.
- Computer literacy MS Office
- Strategic thinker with a passion for healthcare excellence and employee engagement.
- Strong collaborator who can build relationships with clinical and non-clinical stakeholders.
- Creative and innovative approach to solving communication challenges in a complex organisation.
- Ability to manage multiple priorities in a fast-paced hospital setting.
- Empathy and cultural sensitivity, ensuring inclusive communication across diverse staff groups.
Only shortlisted candidate will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R
This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).
e2i is the empowering network for workers and employers seeking employment and employability solutions.
e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions.
e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.