assistant manager

(What the role is)

Assistant Manager, Vocational Investigation & Appeal

(What you will be working on)

Reporting to the Manager, your key responsibility is to conduct investigations into offences and assessing appeals relating to conduct of Vocational Licence (VL) holders and use of public service vehicles.

In addition, you will be required to undertake projects that improves work processes and efficiency, which may involve process reviews, systems development and statistical analysis.

You are also required to support the Manager in the day-to-day operations of the section.

(What we are looking for)

• Tertiary qualification in any discipline.
  
  
• At least 3 years' working experience, preferably in areas related to investigation and enforcement.
  
  
• Keen interest in investigation-related work and good team player.
  
  
• Able to exercise sound judgment with ability to multi-task in a dynamic environment.
  
  
• Good written communication and analytical skills.
  
  
• Resourceful, self-motivated and initiative.
  
  
• Able to communicate well with the public and handle difficult customers.
  
  
• Able to work collaboratively with other stakeholders.
  
  
• Experience in statistical analysis and being IT savvy will be advantageous.
  
  

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.