Title: Assistant Manager
Job ID: Location:
Land - 31 Corporation Road, SG
Description:
Job Function & Responsibilities
The Technical Manager is responsible for all technical related matters, not limited to identifying and assessing technical training needs, creating tailored training plans, and implementing various technical training methods to enhance staffs’ skills and performance
Key Responsibilities
Ensuring all services and repairs comply with manufactures guidelines and protocolsInvestigating and respond to customers feedback to teamAbility to analyze and diagnose detective parts or components and provide effective solutions to HODs or customersSupport HODs in addressing customer questions and complaints in relation to the our products, e.g ICE truck & bus and High Voltage vehiclesProvide HODs support for special tools and workshop equipmentPerform fault finding, diagnosis and repair (e.g. all ICE engine, turbo charger system, CAN bus)Perform fault finding, diagnosis and repair (e.g. all EV system, Battery Management System, CAN bus)Submit technical reportSupport workshop in repair and servicing when need arises from time to timeAdvise and perform in-depth and comprehensive trouble shooting in technical problem with using diagnostic tools, raised by team and perform hands-on repair to the vehicle/components if neededParticipate in every PTOs/LTA schedule meeting for all technical matter
Work with HODs, evaluating individual performance to ensure training is meeting biz needs and improving performance
Identify training needs by consulting HODs & plan in-house training program, external courses for them
Developing & delivering training needs that meet STEMOS future biz objectives
Meet training needs for company In-house training plan on EV upskilling skills for STEMOS staff
Ensure training KPI on mandatory Technical e-Learning % is achievable (MAN)
Ensure training performance bonus target is % is achievable (MAN)