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Assistant Manager, Training Job Opening In Paya Lebar – Now Hiring CERTIS GROUP - GHR


Job description

About Certis:

Certis is a leading outsourced services partner that designs, builds and operates smart, integrated solutions across security, facilities management and customer experience.

Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology, from AI to robotics, to deliver critical services that protect lives and enable communities to thrive.

At Certis, your work has purpose.

You will be part of a mission that goes beyond operations and shapes safer, smarter and better outcomes for people and businesses.

We offer diverse career pathways, invest in your growth and empower you to make a meaningful difference.

If you are ready to build the future, your journey starts here with us.

Life At Certis:

  • Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect and empower, driven by trust and powered by people.

  • Shape the Future: Take charge of your development with diverse opportunities across roles, borders and technologies.

    Work alongside leaders who invest in your potential and a culture that will take you further.

  • Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we are committed to creating long-term value not just for our customers, but also for society and the environment.

Job Purpose:

The Manager, Service Experience, plays a pivotal role in shaping and driving Certis' customer service strategy.

Partnering with business units and external stakeholders, the role designs and implements robust customer service frameworks, optimises service journeys, and leads capability-building initiatives to deliver world-class service excellence.

As a change leader, the Manager inspires and engages front-line teams, supervisors, and managers to consistently deliver outstanding experiences that differentiate Certis at every touchpoint

What You'll Do:

  • Design & Optimise Service Journeys – Lead the mapping, analysis and enhancement of end-to-end customer and stakeholder journeys, applying design thinking to ensure human-centric and seamless experiences.

  • Develop & Implement Service Frameworks – Establish and drive service standards, guidelines, and processes that ensure consistency while allowing flexibility for unique business contexts.

  • Lead Capability Building – Design, deliver, and evaluate impactful training programmes that build service excellence capabilities across front-line staff, supervisors, and managers.

  • Monitor & Elevate Performance – Track service KPIs, analyse customer and stakeholder feedback, and implement improvements to strengthen overall service delivery and outcomes.

  • Champion a Culture of Service Excellence – Act as a role model and change agent, introducing innovative practices and inspiring teams to embrace customer-centric behaviours and global best practices.

What You'll Bring:

  1. Education – Bachelor's degree in Business, Hospitality, Customer Experience, Training, or a related field.

    A WSQ Advanced Certificate in Learning and Performance (ACLP) will be an advantage.

  2. Experience – At least 5 years' experience in customer service, service design, or training/facilitation, with a proven record of leading service transformation initiatives.

  3. Service Design Expertise – Strong capability in journey mapping, design thinking, and applying human-centric design principles to enhance customer and stakeholder experiences.

  4. Training & Leadership – Demonstrated ability to design and facilitate impactful training, while motivating and leading teams towards a service excellence culture.

  5. Collaboration & Innovation – Strong stakeholder management and project leadership skills, with the ability to drive cross-functional initiatives and introduce innovative, world-class practices.

Recognition & Reward:

  • Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.

  • Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.

  • Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Assistant Manager Potential: Insight & Career Growth Guide


Real-time Assistant Manager Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Assistant Manager in Paya Lebar, Singapore, highlighting market share and opportunities for professionals in Assistant Manager roles.

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Are You Looking for Assistant Manager, Training Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CERTIS GROUP - GHR adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Assistant Manager, Training Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Paya Lebar. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Assistant Manager, Training?

Key qualifications for Assistant Manager, Training typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Assistant Manager, Training?

To improve your chances of getting hired for Assistant Manager, Training, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Assistant Manager, Training Job Success

CERTIS GROUP - GHR interview tips for Assistant Manager, Training

Here are some tips to help you prepare for and ace your Assistant Manager, Training job interview:

Before the Interview:

Research: Learn about the CERTIS GROUP - GHR's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Assistant Manager, Training interview at CERTIS GROUP - GHR, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CERTIS GROUP - GHR's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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