We are seeking an enthusiastic and customer-focused Assistant Operations Manager to join our team at Wolfgang Violin Studio.
As the first point of contact for our customers, you will play a vital role in delivering exceptional customer service, managing front desk operations, and supporting the overall success of our music school.
Key Responsibilities:
Oversee the daily operations of the front desk, ensuring a warm and welcoming experience for customers.
Develop and maintain strong relationships with customers, addressing queries, concerns, and feedback in a timely and professional manner.
Manage lesson schedules, bookings, and cancellations, ensuring accurate records and efficient use of resources.
Liaise with teachers, staff, and customers to ensure seamless communication and resolve any issues that may arise.
Accurately maintain student records, attendance, and payment information, generating reports as required.
Required Attributes:
Enjoy engaging with customers, providing exceptional service, and building strong relationships.
Proficient in spoken and written English, with excellent communication and interpersonal skills.
Able to thrive in a fast-paced environment, prioritizing tasks, and managing multiple responsibilities.
Accurate and efficient in data entry, record-keeping, and administrative tasks.
Able to think critically, resolve issues promptly, and improve processes.
What We Offer:
Performance and Incentive Bonus
Medical Coverage
Annual and Sick Leaves
Professional Development Opportunities
Interested candidates, please send resume to and complete details on