Responsible for implementing business plans relating to staff control, handles people issues, performs store-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance, and back office support.
He/she is responsible for the recruitment, training and motivating staff, and assisting in day-to-day activities of an outlet.
Responsibilities:
Business Operations
- Assist in the overall management of the outlet
- Handling emergency and difficult situation
- Coordinate daily roster and supervise attendance
- Supervise and coordinate, pre-meal meeting conducted with staff daily
- Project and order daily required supplies
- Provide co-ordination and services for both kitchen and service.
- Provide suggestions or develop new SOP to improve on operation.
- Liaise with food stall operators to address their needs and concerns.
- Ensure partners/vendors comply with contractual agreements and food court policies.
People Management
- In-charge of recruitment, selection and training of new hires
- Monitor and manage the staff performance including punctuality, customer service and food quality
- In-charge of overall supervision of the outlet/restaurant
- Facilitate innovation and lead staff to implement change
Customer Service
- Manage an efficient team of service staff by coach, training, and supervising staff to operate stations and deliver a great customer experience
- Ensure and maintain service quality and professional etiquette
- Customer feedback management
Adhering to Quality and Standards
- Examine food and beverage preparation
- Ensure quality control for food and service
Skills/Qualifications:
- At least 3 to 4 years of relevant experience in Foodcourt, managerial role
- Minimum 'O' level or Graduate Diploma in any field/Diploma/Advanced/Higher/ in F&B service or equivalent
- Willing to be involved in hands on operations
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Perform tasks independently or with minimum supervision
- Ability to work cohesively with fellow team members as part of a team
- Willing to work 6 days work week, inclusive of Weekends and Public Holidays