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Urgent! Assistant Port Ecosystem Executive Job Opening In Pasir Panjang – Now Hiring PSA Corporation Limited

Assistant Port Ecosystem Executive



Job description

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Job Description:

You will be part of a team that serves as the primary point of contact for customers, providing real-time updates, resolving job/shipment issues, and coordinating internal operations and external stakeholders to deliver high service levels and achieving customer success.

Job Duties:

  • Respond to customer inquiries via phone, email, and chat regarding shipments, customs status, cargo delivery timelines, and documentation.

  • Track shipments and provide proactive updates on status or delays.

  • Assist customers in creating service requests, booking shipments, and accessing tracking systems.

  • Coordinate with operations, warehouse, and transport teams to resolve issues.

  • Document all customer interactions and track open queries until completion to meet the required KPI.

  • Escalate complex or high-impact issues to team managers.

  • Follow up on pending issues and ensure timely resolution.

  • Support claims investigation by collecting required information from customers.

Requirements:

  • Diploma in any discipline
  • Prior experience in logistics or freight forwarding preferred
  • Strong communication and problem-solving skills
  • Familiarity with logistics documentation (e.g., BL, packing lists, invoices, permits, FTA certs)
  • Ability to work in a fast-paced, detail-oriented environment
  • Proficient in Microsoft Office applications
  • Willing to work on a 5.5 days' work schedule


Required Skill Profession

Other General



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    Unlock Your Assistant Port Potential: Insight & Career Growth Guide


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