Job Description:
We are looking for a proactive and service-oriented Assistant / Senior Assistant Manager to join our Operations Support Services (OSS) – General Services team.
This role oversees key areas such as Security & Carpark Management, Service Vendor Management, and Operational Excellence, ensuring smooth day-to-day operations while driving continuous improvement initiatives.
Working Hours:
- Monday – Thursday: 8:30 AM to 6:00 PM
- Friday: 8:30 AM to 5:30 PM
Key Responsibilities:
1.
Operational & Systems Management (80%)
- Oversee the operations of Security & Carpark systems (CCTV, Card Access, Walkie Talkie, Master Key).
- Ensure compliance with carpark policies and manage key issuance & audit processes.
- Monitor vendor performance, maintenance, and cost-effectiveness of key service systems.
- Review incident reports (e.g., Code Black, Ehor) and recommend preventive or corrective actions.
- Collaborate with external partners (e.g., Queenstown NPC) on case investigations and security risk reduction.
- Promote campus-wide security awareness through campaigns and engagement sessions.
- Conduct dialogue sessions with staff to gather feedback and enhance service quality.
- Lead or support service feedback reviews, incident investigations, and workflow improvements.
- Ensure timely review and renewal of service, lease, or license contracts.
- Manage departmental logistics, procurement, inventory, and payments.
- Support in policy and SOP reviews, emergency response planning, and budget preparation.
2.
Team & Project Management (20%)
- Oversee training and development plans for direct reports.
- Manage staff discipline and ensure compliance with department standards.
- Maintain updated SOPs and documentation for relevant units.
- Ensure projects are completed on time and within budget.
- Carry out ad-hoc assignments as directed by supervisors.
Job Requirements:
- Bachelor's Degree (preferred disciplines: Public Safety & Security, Engineering, or related fields).
- Minimum of 2–5 years relevant working experience in operations or facilities support.
- Strong leadership, communication, and stakeholder management skills.
- Customer-focused mindset with a passion for service excellence.
- Excellent analytical, organizational, and problem-solving abilities.
- Able to work independently and collaboratively in a fast-paced environment.
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**We regret to inform that only shortlisted candidates would be notified.
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Kenneth Isaac Peter
Registration Number: R
MCI Consulting Pte Ltd (EA Licence: 13C6730)