Toppan Next Tech is accelerating the growth of its Security Solutions & Services (SSS) Division to strengthen its competitive edge and capitalize on high-impact emerging opportunities.
Leveraging state-of-the-art multi-modal biometrics and advanced AI technologies, we are driving innovation across a range of next-generation solutions, including:
•Robotics and Automation Solutions
•Personnel Access Control Systems
•Vehicle Access Control Systems
•Automated Border Control Systems
Responsibilities
- Perform inspections, preventive maintenance, corrective maintenance, repairs/replacement and calibrations to the machines and hardware.
- Monitor software and applications, manage updates/patches, and troubleshoot issues to ensure seamless performance.
- Collect and analyse performance data from machines and systems to identify improvement areas.
Conduct failure trend analysis.
- Provide technical support to customers via Phone, Chat, Email and onsite support.
- Monitor spare inventory, spare movement and place orders when necessary.
- Support handling will be 7x24 and rotating shift is required.
- Manage relationships with customers, contractors and suppliers.
- Coordinate with other Technical Support team or members to escalate cases with unresolved issues to the respective product vendor.
- Maintain maintenance logs and report daily, weekly and monthly activities.
- Work closely with the Integration and Delivery Team to ensure the maintenance crew and himself are trained to work on the systems.
- To demonstrate and show an intermediate understanding of how enterprise infrastructure and COTS monitoring tools work.
- Maintain records and SOPs of maintenance activities, software issues, and repairs.
- Any other ad-hoc duties as required or assigned
Requirements
- Degree/Diploma in Computer Science, Engineering or any related disciplines.
- 2-4 years' experience in hardware and system maintenance role.
- Strong knowledge and practical hands-on experience in engineering concepts, including electrical, mechanical and enterprise systems setup.
- Ability to keep track of and report on activity.
- Experience in working maintenance operations.
- Excellent communication and interpersonal skills.
- Develop and maintain strong relationships with staff members and customers.
- Competent in problem-solving, team building, planning and decision-making.
- Familiar with Singapore Government project's operational support will be an added advantage