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Assistant Service Manager - SAP Brim (NBS) Job Opening In Singapore, Singapore – Now Hiring Synapxe


Job description

Position Overview
Assistant Service Manager
is responsible to maintain high levels of service and to ensure that all IT operations activities are performed.

You are the subject matter expert in technology and/or business domain.


You are responsible to drive both internal and external teams in the resolution of complex problems to esnure high resiliency and compliance to SLAs, KPIs and metrics relating to service performance and operations performance.

You should possess strong analytical skills in the completion of service operations related activities and are responsible for tracking and analyzing important reports covering service performance metrics and operations activities.


Role & Responsibilities
Serve as a Subject Matter Expert to enhance the organization's capability in applying service operations and maintenance frameworks effectively
Implement response and recovery plans focused on improving service recovery processes
Assist senior leaders in disaster recovery planning and related activities
Lead internal and third-party service provider review meetings to discuss performance, service improvements, quality, and processes
Troubleshoot and resolve service health issues, coordinating with relevant parties to eliminate impediments impacting service performance
Organize system activities, including planned maintenance events, system backup processes, and disaster recovery drills
Support and assist in high-severity incidents, facilitating problem management meetings
Develop operational support material blueprints for application disciplines, ensuring they are concise and comprehensive, covering internal security and technology standards
Collaborate with multiple internal teams to restore services during incidents, gathering necessary experts for root cause analysis and problem resolution
Track and ensure compliance with SLAs, KPIs, and metrics related to service and operations performance
Requirements
Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field
Minimum of 5 years of experience in IT service management or related roles
Proven experience in managing service operations, incident management, and problem resolution
Experience working with third-party service providers and vendors
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Required Skill Profession

Other General


  • Job Details

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Unlock Your Assistant Service Potential: Insight & Career Growth Guide


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Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Assistant Service in Singapore, Singapore, highlighting market share and opportunities for professionals in Assistant Service roles.

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Are You Looking for Assistant Service Manager SAP Brim (NBS) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Synapxe adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Assistant Service Manager SAP Brim (NBS) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Assistant Service Manager SAP Brim (NBS) Job Success

Synapxe interview tips for Assistant Service Manager   SAP Brim (NBS)

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Other Openings

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Final Thought:

To prepare for your Assistant Service Manager SAP Brim (NBS) interview at Synapxe, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Synapxe's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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