Job Description:
We are looking for an experienced and proactive Assistant Service Manager to support the Service Manager in the day-to-day operations of our Audiovisual service business.
This role involves managing multiple teams across our service center, ad-hoc and maintenance services, as well as AV FM operations.
The candidate will play a key role in ensuring efficient service delivery and strong client satisfaction.
Key Responsibilities:
- Assist the Service Manager in overseeing daily operations of the Service Center.
- Coordinate and support ad-hoc and maintenance teams for timely service execution.
- Manage AV Facility Management (AV FM) teams deployed at client locations.
- Monitor job progress and provide technical support where needed.
- Plan resources, manpower deployment, and scheduling.
- Ensure compliance with safety, quality, and operational standards.
- Act as liaison between clients and internal teams to manage service expectations.
- Prepare operational reports and documentation.
- Guide and support junior staff and team leads.
Job Requirements:
- Minimum 3 to 5 years of experience in the Audiovisual industry, including team leadership experience.
- Strong technical understanding of AV systems.
- Good coordination and problem-solving skills.
- Excellent interpersonal and communication abilities.
- Able to manage multiple tasks in a dynamic environment.
- Proficient in Microsoft Office; knowledge of service reporting tools is an advantage.
Job Type: Full-time
Pay: $4, $5,000.00 per month
Benefits:
- Cell phone reimbursement
- Employee assistance programme
- Free parking
- Health insurance
- Parental leave
- Work from home
Experience:
- audio visual: 3 years (Required)
Work Location: In person