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Assistant Station Manager, Circle Line Job Opening In singapore sg – Now Hiring SMRT Corporation Ltd


Job description

Job Purpose


Assistant Station Manager works in a fast-paced and customer-facing environment and possesses a service-oriented mindset and pleasant disposition.

He is able to multi-task effectively when responding to station operation requirements.

Station Duties

Assistant Station Manager supports the day-to-day station operations.

These include preparing the station for rail service, ensuring safety and security of station premises, providing ticketing and fare related services.

He/She monitors commuter flow and manages crowds during peak hours and/or during service degradation.

He/She will also provide first aid as part of Emergency Response Team when required.

He/she also manages access to the station and assists in track access and procession by maintenance teams and/or service providers.

Train Duties

Assistant Station Manager supports day-to-day train operations.

These include preparing the Trains for service, conducting safety and security checks, performing first-line recovery of train and equipment malfunctions, and serving as an emergency train operator.

He/She will man the Passenger Vehicle (PV), handle PV defects, and drive the PV.


Responsibilities


The Assistant Station Manager is responsible to:

  • Man or drive the PV according to duty roster plan and when assigned by supervisors.
  • Coordinate and respond to all emergency situations in the train with instruction from Operations Control Centre (OCC).
  • Conducting security patrol in the train and reporting faults and abnormalities discovered to OCC.
  • Handle and process transactions for passenger (e.g. problem cards, upgrades).
  • Ensures passenger safety and takes remedial action when necessary (e.g. no overcrowding at escalator landing area).
  • Assists passengers in travelling in our system (e.g. purchasing of ticket, ticket problem, giving direction, enquiries on fares etc).
  • Assists SM to perform administrative duties (e.g. upkeep logbooks, station files and circulars etc).
  • Ensure the opening and closing of the station according to the appropriate timetable.
  • Handles all train and station incidents and emergencies (e.g. accident, assault and train related fault/alarm etc).
  • Be part of Company Emergency Response Team where one is expected to undergo CERT course
  • Responsible for their own as well as their Team’s Safety.

    Staff shall uphold the CCL Safety Mission and 3 principles to complete tasks, perform duties, fulfil the goals of the organization, and adhere to the individual roles and responsibilities.
  • Qualifications & Work Experience

  • NITEC/ Higher NITEC with Engineering background.
  • Work on three rotating shift including weekends and public holidays.
  • Ability to differentiate all colours (as not all indicators are accessible).
  • Participate in exercises with internal or external agencies when required.
  • Experience in frontline customer service working is preferred.
  • Skills


    Technical skills include:

  • Basic computer literacy.
  • Generic skills include:

  • Customer-service oriented.
  • Likes to work with people of all levels.
  • Committed and has passion for work.
  • Positive and open mind-set.
  • Meticulous and alert.
  • Ability to take initiative to make changes for better organization efficiency and effectiveness.
  • Ability to work independently and be a good team player.
  • Ability to work under stress and pressure.
  • Ability to communicate effectively and clearly.
  • Effective interpersonal skills.
  • Proficient in English and preferably in one other official language.
  • Successful candidates will undergo a structured training programme to be equipped with the necessary knowledge and skills to perform the duty of an Assistant Station Manager.

    Subject to operational demands, training may be conducted in two phases.

    Upon completion of phase 1 training (train modules), staff may be deployed to perform train-manning duty first.

    Thereafter, staff will complete phase 2 training (station modules) to qualify them as full-fledged Assistant Station Manager.

    Required Skill Profession

    Supervisors Of Transportation And Material Moving Workers


    • Job Details

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SMRT Corporation Ltd adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for Assistant Station Manager, Circle Line Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in singapore sg. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Assistant Station Manager, Circle Line?

    Key qualifications for Assistant Station Manager, Circle Line typically include Supervisors Of Transportation And Material Moving Workers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Assistant Station Manager, Circle Line Job Success

    SMRT Corporation Ltd interview tips for Assistant Station Manager, Circle Line

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    Before the Interview:

    Research: Learn about the SMRT Corporation Ltd's mission, values, products, and the specific job requirements and get further information about

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    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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