Assistant Store Manager

Job description

Overview

The Assistant Store Manager is responsible for the overall store management by efficiently leading a team and ensuring smooth operations to optimize sales and deliver outstanding customer service.

Be an ambassador of Sephora and embrace working in a fast paced environment.

Responsibilities

• People Management
  • Involved in the recruitment of store team together with HR department; maintain employee turnover and absenteeism; train and develop
  • Ensure all new joiners are well-trained and integrated into the environment
  • Work with the Store Manager on training plans and objectives for the store team
  • Coordinate training schedules and follow up with the Store Manager
  • Develop the store team individual career path; performance management
  • Work with the Store Manager on individual and store objectives / KPIs
  • Conduct annual, half-yearly and quarterly individual performance reviews with the Store team
  • Provide constructive feedback and coaching to the team for improvement
  • Propose internal promotions and transfers when necessary
  • Organize and animate; conduct the store team briefing every shift
  • Plan a well-organized store roster according to daily traffic and sales trends, optimizing the team resources
  • Ensure that the team’s grooming and behavior are according to the store’s SOP; work with the Store Manager on any disciplinary issue
  • Demonstrate the Sephora DNA to inspire and motivate the team
  • Create a positive and exciting environment with great team spirit
• Drive Sales
  • Responsible for daily store operations, achieving store sales and profitability and ensuring every customer receives a great service experience
  • Set and communicate the KPIs to the team during the daily briefing
  • Communicate to the team on hourly sales achievements and take prompt action to achieve the final goal when necessary
  • Communicate and ensure that the team is aware of all the brand promotions mechanics and incentives
  • Ensure that complimentary gift wrapping services are introduced, key product launches and initiatives are fully supported
  • Be operationally hands-on, working with the team on the sales floor to achieve KPIs
• Optimize Store Profitability
  • Keep abreast of direct competitors' promotional activities and propose action plans to the Store Manager
  • Analyze the sales, KPIs, store activity and propose action plans on a weekly and monthly basis; participate in cost management control
• Customer Service
  • Build and nurture a strong relationship with loyal customers
  • Constantly focus on new members recruitment (CRM) to achieve the KPIs
  • Coordinate with HQ CRM team to ensure smooth implementation of Sephora’s CRM operations and policies
  • Manage and resolve any customer feedback
  • Ensure that every team member is trained on Mystery Shopper standards and that the standard is practised consistently
• Merchandising
  • Ensure that the store is in good condition (shelves replenished, fixtures clean, testers and prices present in good condition); follow merchandising guidelines and planograms
• Stock Management
  • Monitor stock inventory process to minimize shrinkage and ensure accuracy; stock room aligns with Sephora’s guidelines; liaise with Supply Chain on stock issues
• Cash & Till Management
  • Train staff and enforce Sephora’s cash handling and shortage prevention procedures
  • Ensure store funds and deposits are maintained in accordance with Sephora’s policies
• Others
  • Ensure communication within Weekly Action Box is disseminated to the team and required actions implemented
  • Ensure store compliance with Sephora's audit processes and requirements; any other ad hoc duties assigned

Qualifications

• We would love to hear from you if you are someone with
• 6 years’ experience in store operations or sales management, of which 3 years in leading and developing a team
• Experience in retail, FMCG or hospitality industry is preferred
• Good analytical skills with an eye for detail
• Proven leadership skills
• Strong interpersonal communication skills
• Service oriented with great passion for retail industry

About Sephora

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.

The House provides a superior selection of quality products and keeps pace with the latest trends.

The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.

With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.

At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams

At LVMH, people make the difference in the art of crafting dreams.

Our people fuel our dynamic, entrepreneurial culture.

We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind.

Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential.

We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.

Join us at LVMH, where your talent is at the heart of our collective successes.

Required Skill Profession

Management & Operations