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Urgent! Assistant Technical Aircon Manager (Post sales) (2years Contract) Job Opening In Singapore, Singapore – Now Hiring Samsung Southeast Asia & Oceania
Assistant Technical Aircon Manager (Post sales) (2years Contract)
Join to apply for the
Assistant Technical Aircon Manager (Post sales) (2years Contract)
role at
Samsung Southeast Asia & Oceania
Position Summary
As an AC Tech Support Expert, he/she will be responsible for providing technical product knowledge and support for air conditioning products and control systems for the Singapore market.
He/she will assist the Technical Support Engineer to provide in-depth analysis of product and installation failure, and solutions to ease such situation, instantly and systemically.
In this role, he/she will have to work closely with our Customer Service team in Singapore, and the regional technical teams located in Singapore and South Korea.
Role And Responsibilities
Technical support to solve (structural) issues for air conditioning products or control systems.
Provide technical training to our internal teams and/or external installers.
Handling incoming enquires (calls / emails) requesting for technical support (service / maintenance)
Align the training planning with the sales objectives and new product launching.
Develop and implement control solutions, ensuring optimal performance and reliability.
Provide technical support and maintenance services for existing systems, addressing issues promptly and efficiently.
Work closely with Service Department/Partner to follow-up on service enquiries.
Ensure a high level of product quality by continuous monitoring and setting up early warning systems related to quality issues of products, installation, commissioning, or maintenance.
Define and execute improvement plans to ensure our high level of product quality.
Organise monthly quality follow-up meetings.
Support installers and partners on operational activities, including providing guidance on installations or on-site technical support.
Collect ‘Voice Of Customer’ product and service improvements for air conditioners & controls systems and share with our Product Management department.
Skills And Qualifications
A minimum of a Diploma in engineering or related discipline; in air conditioning or refrigeration preferred
Minimum of 5 years’ experience in a service role within a technical/mechanical building engineering environment with preferably HVAC knowledge
Be able to improve established processes based on requests from the field.
Good time management skills to ensure timely follow-up of enquiries or issues.
Someone who is used to working within complex matrix and international environments.
Be able to take responsibility for his/her actions and knows how to enthuse team colleagues.
Good communication skills are a necessity towards Head Quarter in South Korea and the local country organizations.
As a person, he/she must be empathetic, service-oriented, customer centric, a real problem solver, confident, creative, and a strong representative of the technical team within the internal organization and towards the external contact persons.
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Unlock Your Assistant Technical Potential: Insight & Career Growth Guide
Real-time Assistant Technical Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Assistant Technical in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 26726 jobs in Singapore and 21800 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Assistant Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Samsung Southeast Asia & Oceania is currently hiring and seeking a Assistant Technical Aircon Manager (Post sales) (2years Contract) to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Samsung Southeast Asia & Oceania adheres to the cultural norms as outlined by Expertini.
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