Assistant Technical Support Engineer (X-Ray) - 2 Year Renewable Contract
The purpose of the role is to install, service, and repair the Division’s products and follow up on pre‐ and post‐installation activities.
Key Responsibilities
Responsible for the servicing and maintenance of the Division’s products on‐site to ensure satisfactory performance of the company’s products.
Attend promptly to service and fault calls in accordance to SLA.
Assist in the proper installation, termination, testing and commissioning, and smooth operation of the Division’s product at customer’s site.
Adhere to maintenance schedule to ensure its timely execution in accordance to SLA and advise end‐users of potential problems and follow up on them.
Interact with end‐users to understand the problems they face in using the company’s products and feedback to the Technical Support team for resolution.
Work closely with Technical Support team to ensure the smooth operation of the company’s products.
Competence (Knowledge, Skills and Abilities)
Skills in troubleshooting technical problems related to the company’s products.
Skills in relating to and servicing the end‐users with a win‐win mindset.
Certification in Basic Ionising Radiation Safety (General) Course.
Requirements
Strong technical knowledge with and certification on in‐house products.
Able to deal with routine tasks and may perform tasks with some level of complexity.
Take decisions for own tasks in defined degree of freedom.
Able to solve problems in most cases and within guidelines.
Works independently within guidelines, defined procedures and direction.
Requires to work 12‐hour shift duty.
Working location: Changi Airport.
Education & Experience
NITEC, Higher NITEC or equivalent in Biomedical, Security Technology and other related studies.
Minimum 1 year work experience in the equipment maintenance.
For personal data protection (PDP) related matters, please refer to our PDP policy via corporate website at oconnors.co Personal Data Protection Policy.
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