Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Associate Analyst Dispute Resolution Management, Launch Graduate Program 2026.
Singapore Jobs Expertini

Urgent! Associate Analyst - Dispute Resolution Management, Launch Graduate Program 2026 Job Opening In Singapore, Singapore – Now Hiring Mastercard

Associate Analyst Dispute Resolution Management, Launch Graduate Program 2026



Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.

Together with our customers, we're helping build a sustainable economy where everyone can prosper.

We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.

Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Associate Analyst - Dispute Resolution Management, Launch Graduate Program 2026We are the global technology company behind the world's fastest payments processing network.

We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless.

We ensure every employee has the opportunity to be a part of something bigger and to change lives.

We believe as our company grows, so should you.

We believe in connecting everyone to endless, priceless possibilities.

The Mastercard Launch program is aimed at early career talent, to help you develop skills and gain cross-functional work experience.

Over a period of 18 months, Launch participants will be assigned to a business unit, learn and develop skills, and gain valuable on the job experience.

Overview
The Mastercard Franchise Resolutions team's mission is to promote balance and integrity in the payments ecosystem by arbitrating customer disputes and compromise events across various platforms.

They achieve this through innovative processes, data analytics, and cyber intelligence.

Mastercard's Dispute Resolution Management business unit handles chargeback-related responsibilities such as settling disputes, reviewing and deciding on arbitration and compliance cases, educating customers on chargeback processing, serving in a consultative capacity to internal and external audiences, and managing and evolving Mastercard chargeback and arbitration rules.

With a focus on providing excellent customer service and staying ahead of industry trends, the team helps ensure a seamless payment experience for all Mastercard users.

Role

  • The core responsibility of this role is to directly assist and report to DRM management in the AP region, being able to act as their deputy and, in due time, carry out some of DRM management core tasks and projects under their supervision.

  • Review and rule on chargeback arbitration cases specific to cardholder disputes, fraud, point of interaction errors, authorization, and questionable merchant activity.

  • Assist with customer inquiries, support and resolving issues related to chargeback arbitration cases.

  • Ensure initiatives align with business goals, and processes are maintained to meet service and quality standards.

All About You

  • Have a clear mission that focuses on the attention of the customer's needs above your own.

  • Experience and knowledge in chargebacks, dispute management, fraud, transaction processing and/or compliance-related investigations are preferred.

  • Knowledge of the local market, including Singapore.

  • Experience and ability to work independently produce results as well as in a team setting.

  • Knowledge and/or expertise of the payment card industry and banking operations practices preferred.

  • Exposure to relevant Microsoft Office programs and ability to create deliverables on a timely basis (e.g., Excel, PowerPoint, Access, etc.)
  • Bachelor's degree in Business, Finance, Economics or Law, or other majors such as Engineering, Statistics or Information Technology
  • Candidates with equivalent work experience are equally preferred.

  • Ability to work in a high-paced environment.

  • Possess both written and verbal excellent communication skills.

  • Capable of performing research across multiple subject lines and attention to detail
  • Currently enrolled in a bachelor's or accelerated master's program graduating between Dec 2025 – June 2026.

  • Able to start work on 6 July 2026 (Start dates are fixed)
  • You do not require any work visa sponsorships to work in Singapore

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Associate Analyst Potential: Insight & Career Growth Guide


  • Real-time Associate Analyst Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Associate Analyst in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 15527 jobs in Singapore and 13730 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Associate Analyst roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Associate Analyst Dispute Resolution Management, Launch Graduate Program 2026 Job?

    Great news! is currently hiring and seeking a Associate Analyst Dispute Resolution Management, Launch Graduate Program 2026 to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Mastercard adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Associate Analyst Dispute Resolution Management, Launch Graduate Program 2026 Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Associate Analyst Dispute Resolution Management, Launch Graduate Program 2026?

    Key qualifications for Associate Analyst Dispute Resolution Management, Launch Graduate Program 2026 typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Associate Analyst Dispute Resolution Management, Launch Graduate Program 2026?

    To improve your chances of getting hired for Associate Analyst Dispute Resolution Management, Launch Graduate Program 2026, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Associate Analyst Dispute Resolution Management, Launch Graduate Program 2026 Job Success
    Mastercard interview tips for Associate Analyst   Dispute Resolution Management, Launch Graduate Program 2026

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Mastercard's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Associate Analyst Dispute Resolution Management, Launch Graduate Program 2026 interview at Mastercard, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Mastercard's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Associate Analyst Dispute Resolution Management, Launch Graduate Program 2026 Positions

    Setting up job alerts for Associate Analyst Dispute Resolution Management, Launch Graduate Program 2026 is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!