Overview
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Associate, Credit Management Officer (Recovery), Risk Management Group
role at
DBS Bank
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Join to apply for the
Associate, Credit Management Officer (Recovery), Risk Management Group
role at
DBS Bank
Business Function
Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile.
We partner with origination teams to provide financing, investments and hedging opportunities to our customers.
To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure.
Job Objective
To maximise the recovery of past due outstanding by taking effective and persistent collection actions against past due account holders.
Responsibilities
Manage written off portfolio to meet the individual and team performance targets assigned by management
Contact Customers to negotiate payment arrangement that will ensure maximum recovery and reduce credit lost for the Bank
Review Customers’ profiles and recommend appropriate remedial actions, including legal actions, composite settlement negotiations, recommend for SKIP tracing and/or bankruptcy
Deliver excellent quality service to Customers to achieve total Customer satisfaction
Resolving and following up on Customer complaints and queries pertaining to areas under his/her responsibility within stipulated timeframe
Proactively identifies issues, irregularities and emerging risks, takes swift action to resolve or timely escalate to Team Manger as appropriate
Ensuring compliance with Group Policy and Standards, local laws and regulations , control and procedure of the Bank
Execute and responsible on operational task such as preparation of letters ( i.e Reminder Letters, Statement of Account, Settlement Letter & etc ), account transactions ( i.e account closure, payment transfer , refund )
Engage in digitalisation and leverage on data analytics to provide contextualised insights, and to improve performance and processes
Drive and provide support on continuous improvements and achieve best practices, using Agile Methodology, digital innovation, automation and proactively work toward risk mitigation
Work and collaborate with team to achieve team’s goals and performance targets
Requirements
Degree or Diploma in any related field
Preferably at least 3 year of experience in credit collection/ recovery in banking
Experience is unsecured litigation would be an added advantage
Excellent communication and negotiation skills.
Able to manage difficult customers & situations independently
Good analytical and decision-making skills
Display a high degree of team spirit and professionalism, and able to co-operate in a harmonious and productive manner with team member and stakeholder
en
Primary Location
Singapore-DBS Asia Hub
Job
Operations
Schedule
Regular
Job Type
Full-time
Job Posting
Sep 5, 2025, 8:00:00 AM
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