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Urgent! Associate Customer Experience Technical Services Systems Integration Specialist Job Opening In Singapore, Singapore – Now Hiring Applicable Limited
Overview
Continue to make an impact with a company that is pushing the boundaries of what is possible.
At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society.
Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.
Your career here is about believing in yourself and seizing new opportunities and challenges.
It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements.
That’s why we encourage you to take every opportunity to further your career within our great global team.
Your day at NTT DATA
The Associate Customer experience Technical Services (TS) Systems Integration Specialist is an entry level subject matter expert, responsible for learning the skills to work closely with the TS Systems Integration team to action configurations, installations and attend to break/fix events that are deemed less complex in nature.
This role works towards associate level certification, whilst at the same time developing business knowledge to action configurations, installations and attend to break/fix events that are deemed less complex in nature.
Key responsibilities
Learns the ability to start 'owning' portions of an installation, break/fix incidents, and problem management during project lifecycle.
Functions jointly with the Implementation Engineering team to meet client requirements.
Action less complex configurations and installations.
Attend to less complex break/fix events during project lifecycle.
Provides support and work alongside with Senior Associate/L2 and other senior support engineers.
Performs any other related task as required.
To thrive in this role, you need to have
Demonstrate solution and service knowledge.
Possess sound knowledge of CX infrastructure and systems.
Demonstrate problem analysis and solution formulation skills.
Demonstrate learning and service orientation.
Demonstrate excellent attention to detail.
Demonstrate proactive management.
Demonstrate the ability to adapt to change and to think innovatively.
Display good verbal and written communication ability.
Demonstrate the ability to engage with a variety of stakeholders.
Possess good planning and time management ability.
Demonstrate the ability to cope under pressure.
Academic qualifications and certifications
Bachelor's degree or equivalent in Information Technology or Computing or related field.
Relevant technology certifications such as -
NICE - NICE Engage NCSE (Support); NICE Engage NCIE (Installation); Sentinel Fundamentals; CXOne Basic Certification; CXOne Advanced Certification; CXOne ACD Administrator Certification.
Avaya - Avaya Aura Core; Avaya Aura Contact Centre; Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration.
Verint - Workforce Management (WFM); Interactions.
Genesys - Foundational Courses - Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics.
Genesy - Level 1 Courses - Genesys Cloud CX Webinar - Genesys Cloud CX Overview; Genesys Cloud CX - Routing; Genesys Cloud CX - Telephony and Systems Basics; Genesys Cloud CX - Recording and Quality Management Basics; Genesys Cloud eLearning Path (QM, Scripting, et al).
Required experience
Entry level experience in a technical implementation engineering.
Workplace type:
On-site Working
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.
We are committed to providing an environment free of unfair discrimination and harassment.
We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
Accelerate your career with us.
Apply today
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Unlock Your Associate Customer Potential: Insight & Career Growth Guide
Real-time Associate Customer Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Associate Customer in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 13863 jobs in Singapore and 11839 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Associate Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Applicable Limited is currently hiring and seeking a Associate Customer Experience Technical Services Systems Integration Specialist to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Associate Customer Experience Technical Services Systems Integration Specialist Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Applicable Limited adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Associate Customer Experience Technical Services Systems Integration Specialist Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Associate Customer Experience Technical Services Systems Integration Specialist typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Associate Customer Experience Technical Services Systems Integration Specialist interview at Applicable Limited, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Applicable Limited's products or services and be prepared to discuss how you can contribute to their success.
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