Join to apply for the Associate - Customer Service Centre role at GREAT EASTERN
We are seeking applicants to join the dynamic frontline service team at the Service Centre.
Responsibilities
- Manage walk-in policyholders’ and Financial Representatives’ queries/requests on policy-related matters (Life and General Insurance) within stipulated time.
- Ensure unresolved issues over the counter are promptly followed up within stipulated time.
- Assess and manage appeals, feedback, and minor complaints from policyholders, Financial Representatives and business partners.
- Provide excellent customer service experience.
- Manage customer feedback/complaints with good closure within the operational turnaround time.
- Perform other incidental ad-hoc duties to ensure smooth functioning of various touchpoints such as assisting Digital Communications and Call Centre.
- May be rotated among different Service Centres.
- Undertake projects or other responsibilities as assigned.
Qualifications
- GCE ‘A’/ Diploma/ Degree holder from a recognized institution; applicants with professional insurance certifications such as BCP, PGI, M5, M9, M9A and Health Insurance will be advantageous.
- Fresh Diploma & Degree holders are welcome to apply.
- A team player with good writing, interpersonal and communication skills.
- Comfortable working in a frontline environment.
- Meticulous and detail-oriented.
- Good written and verbal communication skills.
- Proficient in MS Office applications (Excel and Word).
- Ability to work independently as well as in a team.
Work Location
SG-GE Centre
Employment Type
Job Function & Industries
- Job function: Other
- Industries: Insurance, Financial Services, and Banking
Note: Great Eastern does not accept unsolicited agency resumes.
Please do not forward resumes to our email or our employees.
We will not be responsible for any fees related to unsolicited resumes.
#J-18808-Ljbffr