Job Function: Operations, Implementation & Maintenance
Reference Number: 001/147
Advertised: 27 days ago
Experience Required: 0 to 1 year
Job Purpose
Duties and Responsibilities
Attend to escalations from internal and external stakeholders
Attend to 24/7 NOC phone line and emails
Perform network monitoring and fault management
Manage network outage notifications to customers
Assist with daily SOC (Security Operations Centre) and IT monitoring duties
Coordination of operation activities
Layer 1 (fibre optic) network analysis and troubleshooting
Manage and respond to facility and security alarms
Timely response to incidents/breaches within Central Office
Perform any other ad-hoc duties as assigned by supervisors
Qualifications & Requirements
NITEC or Diploma in any field
Able to perform 12 hours rotating shift duty
No experience needed as on-the-job training will be provided
Positive mindset and attitude
Possess good communication skills
Able to work in a buddy system oriented environment
Willingness to learn
Working Conditions
12-hours rotating shift: 2 days work, 2 days off
Working Location: Ayer Rajah Crescent (walking distance from One-North MRT)
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