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Associate Inflight Services (Standards & Performance) Job Opening In Singapore, Singapore – Now Hiring Singapore Airlines


Job description

Job Description

We are seeking a detail-oriented candidate to join our Standards & Performance team.

The successful candidate will be part of the Inflight Services (Design, Development & Standards) Department in our Customer Experience Division.

In this role, you will be at the heart of our inflight food and beverage (F&B) operations, using data to enhance customer satisfaction, optimize operational efficiency, and minimize waste.

You will play a crucial part in ensuring that our inflight service is able to achieve the highest standards by analysing customer feedback, monitoring performance metrics, and coordinating special service requests.

Key Responsibilities

  • Review, authorise special inflight requests, liaising directly with catering vendors, airport stations and cabin crew colleagues.

    This includes managing the mailbox.

  • Analyse trends in special meal (SPML) uplifts to support enhancements and maintain the internal SPML tracker.

  • Extract and collate customer feedback received on new Inflight Services & Design initiatives from VoC (Voice of the Customer) and Sprinklr (social media) platforms

  • Monitor and report on Inflight F&B Customer Satisfaction (CSAT) scores, and highlight trends

  • Monitor food wastage or under catering trends, and prepare reports

  • Disseminate catering adjustment schedule and memo to affected stations

  • Prepare collated data for reports and meetings

  • Assist the Inflight Services Executive (Standards & Performance) with systems and dashboards User Acceptance Testing (UAT) and IT enhancement projects.

  • Requirements

  • Diploma holder

  • Keen interest in F&B and customer experience

  • Passion for innovation and product ideation/ development

  • IT savviness with an interest in keeping up with evolving technology

  • Able to work independently, self-driven with good communication skills

  • Comfortable working with data sets

  • Able to work with common applications e.g. excel, words, power point etc.
  • Required Skill Profession

    Business Operations Specialists


    • Job Details

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    Unlock Your Associate Inflight Potential: Insight & Career Growth Guide


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    Are You Looking for Associate Inflight Services (Standards & Performance) Job?

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    The Work Culture

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