Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Associate Inflight Services (Standards & Performance).
Singapore Jobs Expertini

Urgent! Associate Inflight Services (Standards & Performance) Job Opening In Singapore, Singapore – Now Hiring Singapore Airlines

Associate Inflight Services (Standards & Performance)



Job description

Overview
Associate Inflight Services (Standards & Performance)
role at
Singapore Airlines .

We are seeking a detail-oriented candidate to join our Standards & Performance team.

The successful candidate will be part of the Inflight Services (Design, Development & Standards) Department in our Customer Experience Division.

In this role, you will be at the heart of our inflight food and beverage (F&B) operations, using data to enhance customer satisfaction, optimize operational efficiency, and minimize waste.

You will play a crucial part in ensuring that our inflight service is able to achieve the highest standards by analysing customer feedback, monitoring performance metrics, and coordinating special service requests.


Responsibilities
Review, authorise special inflight requests, liaising directly with catering vendors, airport stations and cabin crew colleagues.

This includes managing the mailbox.


Analyse trends in special meal (SPML) uplifts to support enhancements and maintain the internal SPML tracker.


Extract and collate customer feedback received on new Inflight Services & Design initiatives from VoC (Voice of the Customer) and Sprinklr (social media) platforms.


Monitor and report on Inflight F&B Customer Satisfaction (CSAT) scores, and highlight trends.


Monitor food wastage or under catering trends, and prepare reports.


Disseminate catering adjustment schedule and memo to affected stations.


Prepare collated data for reports and meetings.


Assist the Inflight Services Executive (Standards & Performance) with systems and dashboards User Acceptance Testing (UAT) and IT enhancement projects.


Requirements
Diploma holder
Keen interest in F&B and customer experience
Passion for innovation and product ideation/ development
IT savviness with an interest in keeping up with evolving technology
Able to work independently, self-driven with good communication skills
Comfortable working with data sets
Able to work with common applications e.g. Excel, Word, PowerPoint
Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Airlines and Aviation
We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.


We’re unlocking community knowledge in a new way.

Experts add insights directly into each article, started with the help of AI.


#J-18808-Ljbffr


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Associate Inflight Potential: Insight & Career Growth Guide


  • Real-time Associate Inflight Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Associate Inflight in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10094 jobs in Singapore and 8914 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Associate Inflight roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Associate Inflight Services (Standards & Performance) Job?

    Great news! is currently hiring and seeking a Associate Inflight Services (Standards & Performance) to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singapore Airlines adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Associate Inflight Services (Standards & Performance) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Associate Inflight Services (Standards & Performance)?

    Key qualifications for Associate Inflight Services (Standards & Performance) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Associate Inflight Services (Standards & Performance)?

    To improve your chances of getting hired for Associate Inflight Services (Standards & Performance), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Associate Inflight Services (Standards & Performance) Job Success
    Singapore Airlines interview tips for Associate Inflight Services (Standards & Performance)

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Singapore Airlines's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Associate Inflight Services (Standards & Performance) interview at Singapore Airlines, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Singapore Airlines's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Associate Inflight Services (Standards & Performance) Positions

    Setting up job alerts for Associate Inflight Services (Standards & Performance) is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!