Associate IT Support (Ref 26220)

Responsibilities

• Virtualization Platforms: Familiarity with tools like Nutanix, VMware or Hyper‑V is helpful, but you can learn on the job
• Systems Administration: Basic knowledge of Windows and Linux is mandatory
• Networking Basics: Understanding concepts like TCP/IP and firewalls is a good to have skills
• Monitoring and Maintenance: You’ll learn how to monitor cloud systems (like AWS and Azure) and perform maintenance tasks as you gain experience
• Service Level Maintenance: Good to have knowledge in performing regular maintenance tasks to meet service level objectives
• Documentation: Keeping records and following guidelines is important, and you’ll learn the best practices as you go
• Ticketing Systems: Proficiency in using ticketing systems like ServiceNow and Jira is important for managing support queries and ensuring timely resolution of issues

Requirements

• Degree/Diploma in Information Technology or relevant field with 2-4 years of IT Experience (Systems Engineering, Systems Administration (windows, Linux)
• Confident in troubleshooting
• Good analytical, problem‑solving, and communication skills
• High‑quality service and customer satisfaction
• Innovative, proactive, and capable of working independently while collaborating with teams
• This role requires 24/7 support, including morning, evening, night shifts, and weekend work, depending on operational needs
• The position will be based in an office environment, with occasional remote troubleshooting responsibilities for interface connectivity issues