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Associate, Retail and Event Operations Job Opening In Singapore, Singapore – Now Hiring Secretlab


Job description

Secretlab is an international gaming chair brand seating over 3 million users worldwide, with key markets in the United States, Europe and Singapore, where we are headquartered.

We’re seeking an enthusiastic and driven Retail and Events Operations Associate to join our Brand Experience team.

As a key member of this dynamic team, you’ll play an essential role in delivering exceptional customer experiences, both on the ground and behind the scenes.

This is a unique opportunity to be involved in both retail and event operations, directly contributing to the growth and impact of our brand.

Responsibilities

  • Showroom Management & Operations: Oversee daily upkeep and readiness of the showroom.

    This includes showroom organization, managing POS operations, and executing display plans for new product launches.

  • Inventory Management: Perform inventory tracking and maintenance to ensure sufficient inventory levels at all times.

  • Aftersales Support: Handle customer returns, cancellations, and delivery arrangements, ensuring excellent aftersales service and follow-up.

  • Data & Reporting: Support in monthly performance reports and tracking metrics such as conversions, footfall, and AOV.

  • Project Support and Activation: Assist with offline activations, brand experience projects, and manage showroom bookings/appointments to ensure smooth operations.

  • Presentations & Trainings: Deliver product presentations to stakeholders and assist in training team members where necessary.

  • Sales and Customer Engagement: Ensure a seamless customer experience across various channels.

    Promote and sell Secretlab products while meeting individual sales targets and driving customer satisfaction through Google Reviews and direct interactions.

  • Team Support and Continuous Improvement: Provide support to the Brand Experience team in daily improvement plans and assist with any additional responsibilities required for retail and event operations.

Requirements

  • 1-3 years of experience in retail, sales, or operations, preferably with a high-end consumer product.

  • Proven ability to build and enhance customer experiences by engaging with customers, understanding their needs, and creating memorable interactions that align with the brand's values.

  • Experience managing inventory, sales reports, and retail logistics.

  • Strong knowledge of promotion mechanics, discount strategies, objection handling, upselling, and cross-selling techniques.

  • Strong communication and interpersonal skills with the ability to provide timely updates to stakeholders.

  • Strong ability to handle customer inquiries, concerns, and after-sales service issues with professionalism.

  • Ability to effectively defuse and de-escalate customer issues.

  • Works effectively within a team to deliver cohesive and outstanding customer experiences across all touchpoints.

  • Comfortable in a fast-paced retail environment with changing priorities and responsibilities.

  • Proficiency in Google Suite and ClickUp.
  • Passion for gaming/esports and our products.

  • A proven track record of exceeding sales targets or driving revenue growth in a retail or sales environment.

  • Any prior experience in leading or mentoring teams, even in a small capacity, showing initiative and responsibility.

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Required Skill Profession

Management & Leadership


  • Job Details

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Unlock Your Associate Retail Potential: Insight & Career Growth Guide


Real-time Associate Retail Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Associate Retail in Singapore, Singapore, highlighting market share and opportunities for professionals in Associate Retail roles.

12006 Jobs in Singapore
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Are You Looking for Associate, Retail and Event Operations Job?

Great news! is currently hiring and seeking a Associate, Retail and Event Operations to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Secretlab adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Associate, Retail and Event Operations Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Associate, Retail and Event Operations?

Key qualifications for Associate, Retail and Event Operations typically include Management & Leadership and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Associate, Retail and Event Operations Job Success

Secretlab interview tips for Associate, Retail and Event Operations

Here are some tips to help you prepare for and ace your Associate, Retail and Event Operations job interview:

Before the Interview:

Research: Learn about the Secretlab's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Associate, Retail and Event Operations interview at Secretlab, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Secretlab's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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