- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Associate Support Engineer (12 Month).
Urgent! Associate Support Engineer (12-Month) Job Opening In Singapore, Singapore – Now Hiring NTC Integration
Technical Customer Support Engineer - Australia or Singapore
Job Summary
The candidate will be responsible for troubleshooting Desktop & IT-related issues and providing post-sales Maintenance support services to clients.
Responsibilities
Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
Perform installations, migrations and troubleshooting on systems.
Resolve issues that occur outside work hours whenever needed.
Take ownership of technical issues and working with the team to resolve more advanced issues when necessary (1st level support).
Participate in the service ticket system and task assignment and scheduling processes.
Ability to adhere to SOPs to carry out duties and escalation of issue to Level 2/3 support.
Provide in-house helpdesk support via phone/email/remote access support.
Document troubleshooting and problem resolution steps.
Participate in providing customer training when required.
Keep customers informed on the support development and progress.
Report to assigned Team Lead/Manager during support request.
Provide reports to facilitate case monitoring/closing, daily/weekly timesheet on activities for operational visibility.
Excellent Customer Service skills required.
Other tasks and projects as assigned by Manager or Management.
Qualifications & Experience
ITE/Diploma in Information Technology from recognized institutes.
Experience working in an IT support role for about 1-2 years.
Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
Ability to demonstrate practical troubleshooting and problem analysis techniques.
Ability to plan and prioritize workload without supervision.
Ability to prioritize, manage and perform under pressure to meet SLA’s.
Excellent knowledge of Customer Service best practices.
Willing to work flexibly and with enthusiasm.
Skills and Attributes
Good interpersonal and communication skills, high adaptability, and a positive attitude are expected.
A team player with the determination to drive to excel.
Excellent customer service skills.
Self-motivated with a strong drive to succeed.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Associate Support Potential: Insight & Career Growth Guide
Real-time Associate Support Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Associate Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 14509 jobs in Singapore and 12568 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Associate Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! NTC Integration is currently hiring and seeking a Associate Support Engineer (12 Month) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Associate Support Engineer (12 Month) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NTC Integration adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Associate Support Engineer (12 Month) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Associate Support Engineer (12 Month) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Associate Support Engineer (12 Month), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Associate Support Engineer (12 Month) interview at NTC Integration, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NTC Integration's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Associate Support Engineer (12 Month) is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!