Overview
The Associate Systems Support Engineer - Linux role at
Synapxe
involves performing routine systems administration activities, ensuring systems meet business needs, implementing improvements, and supporting remediation during failures.
The role requires on-call availability with varied shifts (nights, weekends, holidays) and strong collaboration within a team.
Candidates should be proficient with infrastructure systems and network tools and familiar with the platforms hosting the database.
Role & Responsibilities
Technical Experience: Working experience in most, if not all, of the technical areas described previously is required
Project Management: Experience in project management, design, and deployment of IT infrastructure solutions is an added advantage
Systems Administration: Admin and maintain Linux servers, RedHat Virtualization, and Ansible, providing day-to-day systems administration and operations, including 24 x 7 standby
Installation and Configuration: Plan and perform installation, configuration, and migration of operating systems and related hardware and software
Preventive Maintenance: Plan and perform scheduled preventive maintenance, OS patching/upgrades/hardening, typically after office hours
Troubleshooting: Troubleshoot incidents and system problems, handling escalations to vendors as necessary
Performance Tuning: Provide system performance tuning, optimization, and capacity planning
Automation: Automate tasks and workflows through shell scripting, Ansible, Python, and Ruby scripts, including provisioning/deprovisioning of VMs, patching, configurations, software deployment, monitoring, and integration with other tools
Backup Strategy: Establish, standardize, and maintain systems backup in line with the recovery strategy
Documentation: Establish, standardize, and maintain best practice processes, procedures, system documentation, and reports
Technical Support: Provide technical support and advice for projects, fulfilling service requests and change requests
Continuous Improvement: Proactively contribute to continual improvement programs
Collaboration: Work with other teams and vendors, providing progress reports and escalating issues to supervisors
Cross-Functional Support: Work with various teams (VMware, NetBackup, and hardware) as needed to support the infrastructure
Technology Awareness: Keep abreast of new technologies and their applicability to the area of work
Requirements
Linux System Administration: Strong knowledge in Linux systems administration, specifically RedHat Linux, SUSE, and CentOS
Clustering: Experience with Pacemaker cluster management
Virtualization: Familiarity with Oracle KVM (oVirt)
Containerization: Knowledge of OpenShift
Automation: Proficiency in Ansible, including writing playbooks
Storage Management: Understanding of Storage Admin/SAN technology from a system perspective
Security: Knowledge of system and network security practices (RBAC, SSH, SFTP, SSL)
Disaster Recovery: Experience implementing disaster recovery solutions
Scripting: Shell scripting; knowledge of Python and/or Ruby is advantageous
Certifications: Relevant certifications in the administration skills are a plus
Project Management: Ability to prioritize assignments while managing multiple projects
Compliance Knowledge: Understanding of security, audit, and compliance requirements
Teamwork & Communication: Motivated team player with strong interpersonal, communication, and presentation skills
Problem Solving: Strong analytical and problem-solving skills with attention to detail
Apply & Details
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This is a full-time, mid-senior level position in Information Technology, within the IT Services and IT Consulting industries.
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