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Urgent! Associate - Tech Ops Support Job Opening In WorkFromHome – Now Hiring American Express

Associate Tech Ops Support



Job description

Focus & Key Responsibilities

  • Responsible for the procurement and distribution of Hardware & Peripherals across 9 APAC markets
  • Providing cover and support for procurement activities in India/UK/EMEA as and when required
  • This includes:
    • Liaising with Vendors on Quotes
    • Purchase order request management
    • Placing and proactively tracking Orders with Vendors
    • Monitoring Lead times
    • Advising Site Service Ops on expected delivery dates
    • Managing the update of the Digital Workplace Global Asset Orders Tracker
    • Working with Vendors to resolve any missing, damaged, and incorrect deliveries
    • General Escalation activities related to orders
    • Understands and effectively communicates procurement processes to Service Delivery Managers/Finance and Global Asset Management
  • Vendor Relationship Management.

    This includes:
    • Assisting Technology Vendor Manager in managing relationships and performance of our 3rd Party Hardware, Telecom and Resource Vendors across APAC market.

    • Feed into improvement plans as related to 3rd Party engagements or internal sourced partners
    • Involved in projects relating to procurement process improvement
    • Partnering with Global Supply Management for Contract negotiations and management of Third-Party vendors
  • Assist in executing Asset Management activities and maintaining standard operating procedures to support operational efficiency and audit readiness.

Scope of Impact/Influence

  • Responsible to provide Procurement activities to Site Service Operations and assist with Hardware Vendor related activities for multiple key strategic suppliers across APAC (with ad-hoc support being required for UK/EMEA and India as required)

Education & Experience

  • Prior relevant work experience in Relationship Management, Ordering functions, financial management, data analysis, and IT services
  • University Degree in related field preferred or equivalent work experience

High-performing Behaviors

  • Ability to represent Technology/AXP positions to third parties in different type of situations including where the parties are at opposite sides of a position.

  • Inherent curiosity and ability to understand trends, themes and develop positions from large amounts of qualitative and quantitative data.

Knowledge/Skills

  • Shown ability to handle multiple contending priorities, including planning, management, and execution of responsibilities
  • Ability to utilize and grow analytical skills (e.g., strategy, data analysis, managing service levels, etc)
  • Ability to excel in a demanding environment while maintaining a high attention to detail.

Technology Core Competencies

  • Adaptive Communication
  • Agile Practices
  • Industry and Company Knowledge
  • Technical Acumen

Game Changers

  • Adaptability
  • Collaboration & Teamwork
  • Continuous Improvement
  • Courage
  • Curiosity
  • Ingenuity
  • Servant Leadership
  • Tenacity

Benefits

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Seniority Level

  • Entry level

Employment Type

  • Full-time

Job Function

  • Other

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Required Skill Profession

Technical Support & Administration



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