Our client is a leading logistics management service provider.
In view of expansion, they are currently seeking a well qualified candidate to join them as Asst Customer Service/Warehouse Manager.
In this role, you will be responsible for the following :
- Assist the Manager to integrate management direction into strategy to achieve cost & continuous improvement deliverables in Customer Service & Billing area.
- Assist to drive & implement changes in internal quality requirements and contractual KPIs set by individual accounts.
- Respond to customer queries on day-to-day basis.
- Liaise with internal departments, vendors, and third parties to process order requests from customers.
- Maintain all shipping and tracking records of customer inventory and movement accurately using the customers system and company's own WMS.
- Assist in the processes and guide the team to execute them in an efficient, effective and timely manner.
- Analyze and provide management & operational reports for Customer Service & Billing performance.
- Manage changes to WMS & SAP processes with IT & external vendor.
- Conduct monthly accrual & billing with Billing team and liaise with stakeholders to meet KPIs.
- Review debtor aging and recommendation suitable recovery plan to management.
- Upkeep customer relationship via formal & informal channels, highlight findings to HOD for intervention.
- Any other duties and responsibilities assigned from time to time.
Requirements:
- Bachelors Degree or Diploma in Logistics, Supply Chain Management, Business or related field
- 3 to 4 years of experience in third party logistics or in any supply chain operations
- Possess good experience in leading a team of customer service staff
- Possess knowledge in shipping documentation, customs procedure, tradenet etc
- Proficiency in WMS, SAP & Microsoft Office
- Ability to work collaboratively with all levels of staff
- Ability to deliver feedback in both verbal & written manner
To apply, please visit : and search for Job Reference: 3W Alternatively, you may do a Quick Apply.
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Eileen K | Registration No: R
This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).
e2i is the empowering network for workers and employers seeking employment and employability solutions.
e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions.
e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA .