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Urgent! Automotive Service Advisor Job Opening In Singapore, Singapore – Now Hiring HONG SEH MOTORS PTE. LTD.

Automotive Service Advisor



Job description

Job Description:


  • Represent the Company in a professional manner as a front-line employee
  • Answer incoming phone calls and assist customers with inquiries.

  • Schedule service appointments, assist customer vehicle check-in and manage the service workflow.

  • Coordinate with all stakeholders to ensure timely and accurate updates.

  • Update customers of their vehicle status throughout the service process.

  • Review the jobs completed with the customer, ensuring satisfaction.

  • To perform basic investigation into customers’ complains and rectify the problems by coming up with recommendation within guidelines
  • Prepare and present accurate labour, parts and services cost estimates.

  • Process service orders, invoices, and payments to/for workshop/contractors
  • Maintain detailed records of services performed and parts used.

  • Manage all documentation, including costs, claims and vehicle history files internally.

  • Work or liaise with all stakeholders such as controllers, customers and vendors.

  • Escalate more pressing issues to Supervisors.

  • Conduct vehicle inspections and diagnose basic issues, explain necessary repairs in a precise and easily understood manner.

  • Efficiently schedule service appointments, working closely with the technical team and parts department.

  • Co-ordination of work required with both the workshop and the body & paint department for timely completion of repairs.

  • Ensure high level of customer satisfaction by addressing concerns and do follow-up calls post-service to ensure expectations are met.

  • Monitoring and review of jobs, filing, tracking and settlement in a timely manner.

  • Reports to Aftersales Management of daily jobs and weekly progress.

  • Perform additional duties as assigned by management

Requirement:


  • At least 3 year(s) of working experience in the related field.

  • Good Organisational Skills, Team Player, Aptitude for Problem Solving.

  • Strong communication skills with both external and internal customers.

  • Knowledge of car components and able to access basic vehicle issues is a plus
  • Customer-focused with a commitment delivering exceptional service.

  • Experienced dealing with fleet and private owners/representatives.

  • Some hands-on experience or understanding in automotive servicing and repairs will be advantageous.

  • Good computer skills with knowledge in MS Excel and workshop DMS system.

  • Experience in a Dealership setting will be an advantage
  • Knowledge of automotive repair and maintenance
  • Strong organizational and multitasking abilities
  • Possess a valid class 3 driving license
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Required Skill Profession

Management & Leadership



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    Unlock Your Automotive Service Potential: Insight & Career Growth Guide


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