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AV Technical and Documentation Specialist Job Opening In Singapore, Singapore – Now Hiring DVI Solution


Job description

Company Summary:

Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia.

Position Overview:

DVI Solutions is seeking a detail-oriented AV Technical Documentation & Knowledge Base Specialist to create, maintain, and organize our technical knowledge base for AV solutions. This role combines technical expertise with clear communication to produce high-quality documentation, diagrams, and learning resources supporting engineers, pre-sales teams, and clients.

You will transform complex AV concepts into easy-to-understand guides, system diagrams, and troubleshooting resources for internal and external audiences.

Key Responsibilities:

  • Develop detailed, user-friendly knowledge base articles on AV concepts, products, and integrations, including both basic and advanced topics (e.g., “What is a DSP?” and “AV over IP basics”).
  • Produce configuration and setup guides for key AV brands such as Crestron, Biamp, Q-SYS, and Shure.
  • Create technical diagrams, including single-line diagrams, signal flow charts, and rack layouts, while maintaining standardized templates.
  • Establish and maintain style guides; organize knowledge base content by categories like concepts, product guides, troubleshooting, and best practices.
  • Collaborate with engineers, project managers, and pre-sales staff to capture technical details; conduct interviews and site visits as needed.
  • Manage and update articles in platforms such as Confluence, SharePoint, or Zendesk to keep documentation current.

Requirements

Skills and Qualifications:

Required:

  • 3+ years in technical writing, documentation, or AV engineering roles.
  • Strong knowledge of AV systems (DSPs, control systems, AV over IP).
  • Proficiency in diagramming tools such as Microsoft Visio, AutoCAD, or Lucidchart.
  • Excellent English communication skills and strong organizational ability.

Preferred:

  • Experience with Crestron, Biamp, Q-SYS, Extron, AMX, or similar systems.
  • Familiarity with knowledge base platforms (Confluence, SharePoint, Zendesk Guide).
  • Background in AV integration, support, or pre-sales.

Key Skills:

  • Ability to explain complex technical concepts clearly and concisely.
  • Strong skills in creating technical diagrams and visuals.
  • Knowledge of AV installation, configuration, and troubleshooting best practices.
  • Understanding of structured documentation processes.

Sample Deliverables:

  • Knowledge Base Article: “Understanding DSPs in Modern AV Systems.”
  • Guide: “Configuring Biamp Tesira for Conference Rooms.”
  • Single-Line Diagram: “Hybrid Meeting Room AV Design.”
  • Troubleshooting Flowchart: “No Audio in VC Room – Quick Fix Guide.”
  • SOP: “Crestron Control Processor Deployment.”

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Required Skill Profession

Computer Occupations


  • Job Details

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DVI Solution adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for AV Technical and Documentation Specialist Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for AV Technical and Documentation Specialist?

Key qualifications for AV Technical and Documentation Specialist typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for AV Technical and Documentation Specialist Job Success

DVI Solution interview tips for AV Technical and Documentation Specialist

Here are some tips to help you prepare for and ace your AV Technical and Documentation Specialist job interview:

Before the Interview:

Research: Learn about the DVI Solution's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your AV Technical and Documentation Specialist interview at DVI Solution, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DVI Solution's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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