Provide (1) clear guidance on documentation requirement and (2) support to customers for query resolution throughout the onboarding process.Centralize onboarding activities and improve coordination among stakeholders.Job Responsiblities
Strategic Leadership & Oversight
Support onboarding strategy and execution for corporate clients across Asia-Pacific.Maintain visibility on onboarding pipeline and ensure timely activation of services. Client Engagement & Handholding
Serve as a client-facing point throughout the onboarding journey. Ensure client readiness through documentation guidance and training coordination. Cross-Functional Coordination
Orchestrate coordination across internal stakeholders: Relationship Managers (RMs), Product Teams, Legal, Compliance, Operations (BCAPD-FCMO CDD [KYC], BCAPD-DG, BCAPD-CMLG), Credit, Risk & Technology.Chair regular onboarding forums or calls to review high-value or complex onboarding cases.
Use these forums to escalate to Front Office RMs, Management teams to resolve bottlenecks. Participate in onboarding forums and escalate bottlenecks as needed. Regulatory Compliance & Risk Governance
Ensure full adherence to MAS guidelines, AML/KYC standards, sanctions, tax documentation, and cross-border onboarding regulations.Ensure internal controls, quality assurance, and issue remediation frameworks are in place. Process Optimization & Transformation
Contribute to onboarding process improvements and process automation, workflow enhancement, and digitization initiatives in onboarding and implementation.Support dashboard reporting and SLA/KPI tracking. Participate & contribute to key strategic projects that will transform Customer journey. Job Requirements
3-5 years of experience in banking or client service roles.Basic understanding of onboarding and KYC processes.Strong organizational and communication skills.Proficiency in Microsoft Office tools.Client-Centric Mindset, ensuring client needs are addressed proactively.Coordination & Communication skills to manage internal and external stakeholders effectively.Execution Excellence to maintain rigor in documentation and tracking.Contribute to process improvement, Identifying and supporting enhancements in onboarding