• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Singapore Jobs Expertini

AVP, Customer Centre Team Manager, CBGO, Group COO Job Opening In Singapore, Singapore – Now Hiring DBS Bank


Job description

Role Overview:

  • To lead, coach & manage a team of Customer Service Officers (CSOs)
  • To monitor individual and team performance and ensure KPIs are met to achieve customer satisfaction, operational efficiency and teamwork
  • Managing daily operations, coaching and developing team members and implementing strategies to enhance productivity and customer satisfaction

Key Responsibilities:
Team Leadership

  • People management – Demonstrate effectiveness in developing and coaching team members in meeting individual & team service standards, campaign targets.

    Directly accountable for individual appraisal and development
  • Motivate and enable high performing and customer centric individuals
  • Conduct regular team meetings and one-on-one sessions to provide feedback, address concerns and set objective
  • Managing the flow of information within the team through coherent communication and information sharing within the team structure
  • To consistently meet and exceed the Customer Centre targets set (KPI) without compromising on quality of service delivery
  • To achieve individual goals, drive team performance targets & Service Levels of the Customer Service Centre
  • Manage workforce scheduling to optimize coverage and minimize downtime.

    To assist with calls servicing during call surges
  • Data Confidentiality and Data Breach prevention.

    Strict compliance in maintaining customer's information securely especially with the high accessibility to customer's sensitive information like Identity, Address, income status, Account holdings, Account transactions, Contact details.

    To ensure accuracy and compliant in all areas to prevent any data breach.

  • Flexibility in work deployment and projects when business needs arise
  • To adhere to professional standards of behaviour & conduct in dealing with customers & fellow staff
  • Address and resolve complex customer issues and handle customer's escalation in a timely and effective manner
  • To proactively identify opportunities, broken journeys and process improvements within Customer Centre improving customer journeys.

    Support and lead operation improvement initiatives.

Requirements:

  • Min 7 years of work experience while showcasing leadership qualities, preferably in a Contact Centre environment
  • To be at least Dual skilled trained if not Multi Skilled trained in Banking Products and Services.

  • Display strong leadership skills
  • Good interpersonal skills
  • Ability to champion the right culture with success
  • Mature with the ability to align to management decision and execute actions effectively and efficiently
  • Professional and friendly disposition.

  • Effective problem-solving skill

Required Skill Profession

Other General


  • Job Details

Related Jobs

DBS Bank Limited hiring AVP, Customer Centre Team Manager, CBGO, Group COO Job in Central Singapore Community Development Council, SG.01, Singapore
DBS Bank Limited
Central Singapore Community Development Council, SG.01, Singapore
DBS Bank Limited hiring AVP/VP, Strategic Business Planning Specialist, Ops COO, Group COO Job in Central Singapore Community Development Council, SG.01, Singapore
DBS Bank Limited
Central Singapore Community Development Council, SG.01, Singapore

Unlock Your AVP Customer Potential: Insight & Career Growth Guide


Real-time AVP Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for AVP Customer in Singapore, Singapore, highlighting market share and opportunities for professionals in AVP Customer roles.

5627 Jobs in Singapore
5627
4739 Jobs in Singapore
4739
Download Avp Customer Jobs Trends in Singapore and Singapore

Are You Looking for AVP, Customer Centre Team Manager, CBGO, Group COO Job?

Great news! is currently hiring and seeking a AVP, Customer Centre Team Manager, CBGO, Group COO to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DBS Bank adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for AVP, Customer Centre Team Manager, CBGO, Group COO Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for AVP, Customer Centre Team Manager, CBGO, Group COO?

Key qualifications for AVP, Customer Centre Team Manager, CBGO, Group COO typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for AVP, Customer Centre Team Manager, CBGO, Group COO?

To improve your chances of getting hired for AVP, Customer Centre Team Manager, CBGO, Group COO, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for AVP, Customer Centre Team Manager, CBGO, Group COO Job Success

DBS Bank interview tips for AVP, Customer Centre Team Manager, CBGO, Group COO

Here are some tips to help you prepare for and ace your AVP, Customer Centre Team Manager, CBGO, Group COO job interview:

Before the Interview:

Research: Learn about the DBS Bank's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your AVP, Customer Centre Team Manager, CBGO, Group COO interview at DBS Bank, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DBS Bank's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for AVP, Customer Centre Team Manager, CBGO, Group COO Positions

Setting up job alerts for AVP, Customer Centre Team Manager, CBGO, Group COO is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!