AVP, Front Office Production Support Engineer, Technology Group

Job description

Overview
GIC is one of the world’s largest sovereign wealth funds.

With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses.

Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders.

As a leading global long-term investor, we work at the point of impact for Singapore’s financial future, and the communities we invest in worldwide.


Technology Group
We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management.

We deliver secure, reliable, and integrated solutions, and provide insights on new and emerging technologies.


Business Partner & Solutions
You will help to explore new and existing technology to support our strategic and operational business needs across our Public Markets, Private Markets, Total Portfolio Risk, Corporate Services, and Enterprise Solutions.


What impact can you make in this role?
You will be empowered to be at the top of your game by providing strategic partnership and innovative technology solutions that support GIC’s vision of being a tech-driven, global, long-term investment firm.


What will you do as a Production Support Engineer?
Provide support for follow-the-sun L1 and L2 Production Support Model for Front Office applications and platforms that perform: (1) Portfolio Management, (2) Order and Execution Management, (3) Trading Lifecycle, (4) Investment workflows, and (5) Research and Analytics.


Production Monitoring:
Be accountable for the production environment's health and performance using monitoring tools and dashboards.


Incident Management:
Respond to and manage production incidents and ensure minimal impact on business operations.

Document incidents and follow up on resolutions.


Change Management:
Review and execute system upgrades and deployments and ensure minimal risk and disruption to production services.


User Support : Provide support to end-users and stakeholders, address queries and issues related to production services.


Vendor Engagement : Collaborate with support personnel of Solution Providers to troubleshoot, mitigate, and resolve issues related to vendor products.


Issue Investigation:
Investigate production issues and engage relevant teams (e.g., infrastructure, data engineering, application teams) for mitigation and strategic solutions.


System Resiliency Management:
Drive system failover and disaster recovery processes.


Documentation:
Maintain comprehensive documentation of application run books, incident resolutions, and system configurations.


Continuous Improvement:
Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support.


What makes you a successful candidate?
Bachelor’s degree in computer science, Information Technology, or equivalent experience
6+ years of experience in an application support, system administration or related role
Hands-on technical skills in the following areas:
Experience with monitoring tools (e.g., Datadog, Splunk)
Familiarity with cloud infrastructure (e.g., AWS, Kubernetes)
Familiarity with database management systems (e.g., MSSQL, PostgreSQL, Oracle)
Knowledge of operating systems (e.g., Linux, Windows)
Strong problem-solving and analytical skills
Strong attention to detail and multitasking prowess
Excellent communication and interpersonal skills
Team-oriented mindset with a dash of independence
Strong experience in at least one of the following domains is preferred:
Trading workflow including OMS (e.g., BlackRock Aladdin) and EMS
Data analytics and TCA reporting
Business Intelligence tools (e.g., Power BI, Tableau)
Work at the Point of Impact
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor.

Join our ambitious, agile, and diverse teams – be empowered to push boundaries and pursue innovative ideas, share your views, and be heard.

Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions.

We strive to inspire.

To make an impact.


Flexibility at GIC
At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection.

At the same time, we believe that flexibility allows us to do our best work and be our best selves.

Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.


We are an equal opportunity employer
GIC is an equal opportunity employer, and we value diversity.

We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please email at any point of the application or interview process if adjustments need to be made due to a disability.


Learn more about our Technology Group here:
Our PRIME Values
GIC is a values-driven organization.

GIC’s PRIME Values act as our compass, enabling us to fulfil our fundamental purpose and objectives.

It is the foundational bedrock which governs our behaviors, our decision making, and our focus.

It informs both our long-term strategy as a firm, and the way we relate to our Client, business partners and employees.

PRIME stands for Prudence, Respect, Integrity, Merit and Excellence.


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Required Skill Profession

Other General