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AVP, Information and Communications Technology (ICT) Professionals Job Opening In Singapore, Singapore – Now Hiring UNITED OVERSEAS BANK LIMITED


Job description

Job Description

  • Strong command and control for Incidents with clear accountability and focus towards the incident resolution during the complex issue scenarios.

  • Manages technology incidents impacting UOB group businesses
  • You will be working in the command center along with Service Operations and Service Recovery teams.

  • Work with relevant business, operations & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation and management reporting in full compliance with UOB standards on Incident and Problem Management functions
  • End to end ownership of the Major Incident with the aim to minimize the time to restore the services.

  • Participation in all incident resolution calls to facilitate incident determination, recovery and resolution
  • Timely incident recognition, logging, assignment and resolution (or bypass /temporary resolution where permanent resolution within the allotted timeframe is not feasible) with proper documentation
  • Incident progression co-ordination and monitoring of Incidents and potential areas through symptoms, trends or deviations from standards
  • Escalation of critical and unresolved Incidents to appropriate levels of management
  • Ensure incident data is accurately captured and documented in the incident reporting tool.

  • Post Incident activity to ensure highest levels of service quality and improving service levels through identification of problem trends and causes which impact the delivery of production services.

  • Ability to communicate well and manage highly stressful situations during the Incident.

  • Problem Management: Experience in various problem-solving methods like five whys, Fish bone etc.

    End to end ownership to initiate, track and the closure of problem tickets and the preventive actions.

  • Participate in the standard Post-mortem (Root cause analysis) process to ensure no repeat of any technology incidents with known root cause.

  • Management reporting
  • Effective and accurate incident reporting and assignment by using tools, which are customized and implemented, where applicable.

    Work towards effective use of these automated solutions with other tools and procedures within command center/ datacenter, in order to garner and present an accurate picture of the incident situation, minimize adverse change impact, and facilitate the incident recognition and resolution process.

  • Work in co-operation with other Technology & Operations/Shared Infrastructure Services functions to help maintain an acceptable audit rating.

  • KPI Metrics and Reporting: Capture Incident timelines in ticketing tools, Incident Impact and Resolution Duration and the associated KPIs.
  • Ensure compliance to Group Technology & Operations Policies and Standards
  • Performing 24 x 7 shift duty on rotation

Job Requirements

  • Bachelor’s degree in Business, Computer Science, or related discipline required.

  • ITIL certification is a must
  • 8-10 years managing complex IT initiatives in a matrix environment or Operational Line Managers experience is preferred.

  • Excellent English communication skills (written and oral), with experience interacting with all levels of management
  • Experience in Application support, Knowledge on EOD Batch processing, Infrastructure (Storage, Network, Unix/Linux etc), Web/Application/Middleware services, Good to know Payments flow.

#J-18808-Ljbffr

Required Skill Profession

Communication & Pr


  • Job Details

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Unlock Your AVP Information Potential: Insight & Career Growth Guide


Real-time AVP Information Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for AVP Information in Singapore, Singapore, highlighting market share and opportunities for professionals in AVP Information roles.

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Are You Looking for AVP, Information and Communications Technology (ICT) Professionals Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at UNITED OVERSEAS BANK LIMITED adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for AVP, Information and Communications Technology (ICT) Professionals Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for AVP, Information and Communications Technology (ICT) Professionals?

Key qualifications for AVP, Information and Communications Technology (ICT) Professionals typically include Communication & Pr and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for AVP, Information and Communications Technology (ICT) Professionals Job Success

UNITED OVERSEAS BANK LIMITED interview tips for AVP, Information and Communications Technology (ICT) Professionals

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Before the Interview:

Research: Learn about the UNITED OVERSEAS BANK LIMITED's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your AVP, Information and Communications Technology (ICT) Professionals interview at UNITED OVERSEAS BANK LIMITED, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the UNITED OVERSEAS BANK LIMITED's products or services and be prepared to discuss how you can contribute to their success.

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