Responsibilities
1.IT Asset & Service Management Strategy:
oDevelop and implement comprehensive IT asset & service management strategies that align with organizational goals.
oDevelop a strategic roadmap for the implementation of IT Asset and Service Management across the APAC region, facilitating the globalization of processes and practices in this domain.
2.Project Management:
oLead IT asset & service management projects leveraging ServiceNow to automate and streamline asset & service management processes.
oCollaborate with cross-functional teams to ensure project deliverables are met on time and within scope, particularly during branch onboarding to ServiceNow.
3.Process Design and Improvement:
oDesign, document, and implement standardized processes for ITAM & ITSM, ensuring compliance with industry best practices.
oContinuously assess and improve both ITAM and ITSM processes for efficiency and effectiveness, using methodologies like Lean and Six Sigma.
4.Governance and Compliance:
oEstablish governance frameworks and guidelines to ensure compliance with internal policies and regulatory requirements related to ITAM and ITSM.
oCreate and maintain documentation for ITAM and ITSM processes, including policies, procedures, and standards.
5.Branch Onboarding Support:
oFacilitate the onboarding process for various branches to ServiceNow for ITSM and ITAM, ensuring smooth transitions and integration into existing workflows.
oProvide guidance and support to branch teams on best practices for using ServiceNow, specifically tailored for IT asset management and IT service processes.
6.Reporting and Analytics:
oDevelop and present regular reports on IT asset utilization, lifecycle status, and compliance metrics to stakeholders.
oUtilize data analytics to inform decision-making and optimize ITAM and ITSM practices.
7.Training and Support:
oProvide comprehensive training and support to team members and branch personnel on ITAM & ITSM processes and ServiceNow functionalities.
oAct as a point of contact for ITAM and ITSM inquiries and support, fostering a culture of continuous improvement.
8.Stakeholder Engagement:
oEngage with key stakeholders to gather requirements, identify pain points, and drive process enhancements across ITAM and ITSM.
oFoster strong relationships with branch leaders to ensure alignment and support during onboarding and ongoing operations.
Qualifications
Preferred Qualifications
Work location: One@ChangiCity